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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Be Storm Smart

12/17/2021 (Permalink)

Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of these following intense storms.

10,000 severe thunderstorms

5,000 floods or flash floods

1,000 tornadoes

2 land falling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-works and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build an emergency supply Kit 

Water (one gallon per person per day)

Food (non-perishable 3-day supply)

Manual can opener

Battery operated radio, preferably a NOAA Weather Radio

Flashlight and extra batteries

First aid kit

Whistle to signal for help

Clothing

Dust masks or bandanas

Plastic sheeting, garbage bags, and duct tape

Wrench or pliers to turn off utilities

Hygiene items

Important documents; copies of insurance policies, identification, and bank account information

Cash

Fire extinguisher

Matches in a waterproof contain

If your home or business experiences storm related damages, call your local professionals at SERVPRO of Blount County. From board ups to dry-outs we are your local Maryville/Alcoa choice for emergency services. 

Flooding in Townsend TN

12/17/2021 (Permalink)

According to the National Weather Service (NOAA) "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:

Flash Flooding
River Flooding
Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
Burn Scars/Debris Flows (Caused by Wildfires)
Ice/Debris Jams
Snowmelt
Dry Wash (Caused by heavy rainfall in dry areas)
Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, flood cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of Blount County can help. They can help you prepare ahead of time with an Emergency Ready Profile (ERP) , or respond immediately to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

Ice Dams Can Affect East Tennessee

12/17/2021 (Permalink)

SO JUST WHAT IS AN ICE DAM?

In the latest round of winter storms in Maryville TN, ice dams are forming on roofs all throughout the region, resulting in some substantial water damages. Which begs the question, just what exactly is an ice dam?

Simply put, an ice dam occurs when a ridge of ice forms at the edge of a roof, preventing any melting snow from draining as it should, in to the gutter or off of the roof. Water backs up behind the ice dam and can leak into the home, possibly damaging walls, ceilings, insulation, and other interior building materials. (See a diagram of a typical ice dam to the right.)

What are the causes of Ice dams? In most cases, once the roof is covered with snow and ice, it's the result of heat and warm air released into the attic or roof space. Once enough heat and warm air builds up, it can begin melting the bottom layer of moisture on the roof. With no place to drain, water can find its way into the roof, backing up under the shingles.

Most importantly, it's critical to understand that while ice dams can cause water damage to your home, it's not advisable to ever get on a roof to try and "fix" the problem, as a wet, frozen roof is an extremely unsafe environment, even for the trained professional.

Once ice dams are present, there is little to be done that is not potentially harmful to the roof. Using tools to break the ice can result in holes in the roof and damage to shingles. There are professional companies that use steam to mitigate ice dams, but here in Maryville, TN, it's not a common enough occurrence to warrant companies here to have that expertise.

The best way to prevent ice dams is to ensure proper ventilation and insulation within your attic. SERVPRO of Blount County has the capability to mitigate and clean up water damages from the ice dam, but not remove the ice dam itself. It's best to let all the water stop infiltrating before cleaning, as there may be additional extraction and damages that occur. To find out more about our services and storm response, click here.

Building an Emergency Kit

12/17/2021 (Permalink)

Be prepared at your home or business with an Emergency Kit. Ready.gov suggest you have enough supplies to last for at least three days. Below are some suggested items to include in your kit.

-3-day supply of non-perishable foods
- Water (one + gallon per person day)
- First-aid kit
- Prescription medication
-Sleeping bag or blankets
- Fire extinguisher
-Hygiene products
-Flashlights
-Extra batteries
-Cell phone charger
-Matches in a waterproof container
-Wrench or pliers to turn off utilities.
-Whistle to signal for help
-Pet supplies
-Infant formula and diapers
-Important documents such as insurance policies, IDs, and bank records in a plastic container.

In the event of a natural disaster or emergency event were to hit Maryville/Alcoa. SERVPRO of Blount County is here to help. Our highly trained employees know how to restore your home or business in a timely manor. Give us a call at 865-982-2332. 

Commercial Disinfecting & Cleaning

12/17/2021 (Permalink)

When it comes to commercial cleanings in todays age, it’s not something anyone takes lightly. People who work in factory environments are typically in close proximity to one another during their work hours. Right now with The flu and covid-19 going around it’s important for everyone to maintain a safe distance and for these people  social distancing may be difficult. That’s why the fogging and disinfecting revives we provide are so important. We care about your employees' health as much as you do. In fact in a recent study conducted by SERVPRO 87% of people state that how a company handles cleanliness during COVID-19 is a direct reflection of the business itself.

At SERVPRO of Blount County we work quickly and efficiently so your staff and customers can get back in your building. We always want our customers to feel heard during this process. We have highly trained professionals who know the latest techniques and best strategies when it comes to cleaning your office or commercial building. Our products are hospital grade and EPA-approved. The CDC recommends cleaning high-touch surfaces such as counters, tables, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and computers. Other spaces mentioned in the CDC guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving
  • Counters
  • Carpets/Rugs
  • Handrails
  • Elevators
  • Playground Equipment
  • Fitness Equipment

SERVPRO of Blount County can help you and your business get back to doing what you do best. Call us today for your commercial cleaning.

Do You Have Dirty Ducts?

12/17/2021 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of your local SERVPRO® of Blount County Professional’s service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary.
In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Blount County Professional can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Blount County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfer the debris from the ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Leave the Hassle of Board-ups to the Professionals

12/17/2021 (Permalink)

Whether after a fire, storm, or other structural disasters, boarding up damaged property is a burden that no one should ever have to go through—especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation and extensiveness of damages even
worse. The process of boarding up after an unexpected storm, or fire damage can also be as dangerous as the damage itself. Make sure to call a professional to mitigate further damages and create a safe structure.

Your SERVPRO® Franchise Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

Give us a call at (865)-982-2332 if your Blount County property needs emergency board-up services!

Winter Heating Hazard

12/17/2021 (Permalink)

Winter Heating Hazards

Winter is here and it always bring a change in the weather! The days are shorter, the nights are longer and the temperatures are lower.  To help keep our homes and offices warm and cozy, people often turn to other sources of heat like fireplaces, wood burning stoves and portable space heaters.  Unfortunately, these alternative heating sources are the second leading cause of residential fires.  According to the National Fire Protection Association, those fires account for $893 million plus dollars in damages annually.  Here are several ways to help reduce the risk of a fire in your home or office.

  • Remember to turn all heaters off when leaving the room for good or going to bed.
  • For fuel burning space heaters, always use the proper type of fuel specified by the manufacturer.
  • Keep anything flammable at least three feet from heat sources including furnaces, fireplaces, wood stoves or portable space heaters.
  • Maintain a kid-free zone around open fires and space heaters.
  • Have chimneys cleaned and inspected yearly by a qualified or certified professional.
  • Make sure fireplaces have a sturdy screen to stop sparks from getting into the room or on the flooring. Always allow ashes to cool before putting them in a metal container. Keep the container a safe distance from your home or any out buildings.
  • Test all smoke alarms monthly.
  • Always hire a qualified professional when installing furnaces, water heaters, central heating and air equipment or gas appliances.

How Long Does The Water Damage Drying Process Take?

12/17/2021 (Permalink)

How Long Does The Water Damage Drying Process Take?

Water damages can take from 2-10 days, with an average of 3-4 days to dry out depending on several factors such as the type and source of water, how long before the water was discovered, the square footage affected, and they type of building materials affected.

Three Types of Water Damages

Water damages are put into three categories based on where the water came from:

Category One is clean water from burst pipes and only needs to be dried

Category Two is gray water that must be disinfected and dried

Category Three is black water that often contains raw sewage and requires the removal of solid waste, disinfection, removal of building materials and drying

The Duration of the Damage

The longer building materials have been exposed to water, the more extensive and lengthy the restoration process. Standing water that goes unnoticed for hours or even days can lead to more severe secondary damage.

The Extent of the Damage

Extensive damage due to major flooding will likely take longer to restore than a smaller area affected by a broken pipe, leak or backup.  Account for the square footage exposed to water when estimating the length of the restoration process.

The Building Materials Affected

Certain building materials require special consideration when drying.  Hardwood floors in particular can prolong the duration of the cleanup.  Hardwood floors should be dry all way down to the concrete or floor joist before being repaired or replaced. Also water trapped under vinyl or laminate floors, behind or under cabinets, or inside wall cavities can all lead to extended drying times.

Regardless of the conditions in your home or business in Alcoa or Maryville, TN, you can count on the expertise and equipment of the restoration professionals at SERVPRO of Blount County. Call us to quickly start to remove the water from your property and start the restoration process at 865-982-2332.

Destroy Odors with DEODORIZATION

11/29/2021 (Permalink)

Lady covering her nose due to smelly odor Smelly odor can be a turn off! SERVPRO can make it "Like it never even happened."

Even a small fire can cause odors for years to come if the affected
areas are not properly cleaned and deodorized. Fire, smoke and soot
damage in your home or business can create unpleasant and potentially
permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO® Of Blount County provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® Of Blount County does not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Eliminating your odor and making it "Like it never even happened."

If you or a customer suffer a fire damage or some other accident and require deodorization services, contact SERVPRO® Of Blount County! Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”

Winter Weather Means An Increase In House Fires

11/29/2021 (Permalink)

Space heater on high Space heaters are one of the leading causes of indoor fires during the winter.

Every holiday season we unfortunately see an increase in the amount of fires in Maryville, TN. With the holiday season comes cold weather and often the need to add some extra heat. But when you add seasonal décor and extra heat sources, there are added risks involved.

According to FEMA, the Federal Emergency Management Association and NFPA, the National Fire Prevention Association, half of all home fires caused by heating sources occur in the months of December, January, and February. Additionally, 1 in 6 home fires are a result of heating equipment, and 1 in 5 home fire deaths.

Extra precaution should be used to prevent fire damage and recognize the added risks.

  • Place all items including Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents, and candles
  • Never use portable generators inside a residence or business. The output of carbon monoxide and fumes can be a silent killer.
  • Install a carbon monoxide detector and inspect it at least once a month.
  • Have a professional inspect your chimney annually to make sure it's operating correctly and cleaned as needed.
  • Never overload outlets with electrical heating sources. Make sure cord are not frayed or worn. No more than one source should be plugged in to one outlet.
  • Keep fire extinguishers serviced and up to date. Always keep one in the kitchen, close to the stove.
  • Always discard used and cooled ashes properly, a minimum of 10 feet away from houses or any building, using a metal container.

To learn more about SERVPRO of Blount County and our fire damage services click here. For more tips on preventing winter fires and education visit www.usfa.fema.gov/winter and www.nfpa.org/winter

Keeping Wind Damage In Check

11/29/2021 (Permalink)

Tree down overtop of a home in Blount County Tennessee After heavy storms in Blount County Tennessee, which toppled several trees and lifted roofs, causing sever damage.

Keeping Wind Damage In Check

When the weather turns ugly and the winds get strong in Maryville TN, homes aren’t the only structures at risk. Business owners know they have to take steps to protect their buildings. You can’t afford to ignore the risks of high winds.  Here are four ways to protect your commercial building:

Have Tarps and Plywood On Hand

Water damage can destroy the inside of your commercial building.  If you have a damaged roof or missing shingles after a windstorm, tarps and plywood can help control water intrusion. Use these until you have time to schedule a total roof repair.

Anchor Projectiles

Do an exterior walk around at your business before severe weather hits. Pay special attention to possible projectiles.  If you see anything that may fly freely through the air in a storm, you should anchor it.  Move those hazards inside if possible and if not, using a tie-down is often an effective solution.

Clear Trees and Other Debris

Damage to roofing systems can cause a roof leak. If you can keep trees and other debris from crashing through your business’s roof, you can help prevent that from happening. Consider trimming overhanging branches and removing landscape waste a few times a year.

Reinforce Garage-Style Doors

Garage-style doors often do not fare well during inclement weather. These doors are usually large and flimsy. If your business has one you should think about reinforcing it. Lumber or metal rods can increase the chances that your company’s garage doors will ride out the storm with little or no damage. Moreover, if you are expecting heavy rains, you should ensure all doors are securely closed before evacuating ahead of a storm.

In case of any storm damage or water damage resulting from roof damage, call SERVPRO of Blount County at 865-982-2332 to help you get your company back up and running as soon as possible.

How Long Does The Water Damage Drying Process Take?

11/29/2021 (Permalink)

Wet flooring in a Maryville Basement After heavy rains left a basement saturated in the basement of a Maryville home.

How Long Does The Water Damage Drying Process Take?

Water damages can take from 2-10 days, with an average of 3-4 days to dry out depending on several factors such as the type and source of water, how long before the water was discovered, the square footage affected, and they type of building materials affected.

Three Types of Water Damages

Water damages are put into three categories based on where the water came from:

Category One is clean water from burst pipes and only needs to be dried

Category Two is gray water that must be disinfected and dried

Category Three is black water that often contains raw sewage and requires the removal of solid waste, disinfection, removal of building materials and drying

The Duration of the Damage

The longer building materials have been exposed to water, the more extensive and lengthy the restoration process. Standing water that goes unnoticed for hours or even days can lead to more severe secondary damage.

The Extent of the Damage

Extensive damage due to major flooding will likely take longer to restore than a smaller area affected by a broken pipe, leak or backup.  Account for the square footage exposed to water when estimating the length of the restoration process.

The Building Materials Affected

Certain building materials require special consideration when drying.  Hardwood floors in particular can prolong the duration of the cleanup.  Hardwood floors should be dry all way down to the concrete or floor joist before being repaired or replaced. Also water trapped under vinyl or laminate floors, behind or under cabinets, or inside wall cavities can all lead to extended drying times.

Regardless of the conditions in your home or business in Alcoa or Maryville, TN, you can count on the expertise and equipment of the restoration professionals at SERVPRO of Blount County. Call us to quickly start to remove the water from your property and start the restoration process at 865-982-2332.

WE ARE THE CLEANING EXPERTS

11/29/2021 (Permalink)

SERVPRO technician in full personal protective equipment disinfecting surfaces in a commercial building SERVPRO of Blount County are your local experts in cleaning services. Our highly trained technicians adhere to all cleaning and sanitation standards.

SERVPRO of Blount County is Here to Help During This Time of Need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards set forth by the EPA, OSHA, and CDC

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Center for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for Proactive Cleaning

If your home or business needs deep cleaning services, call your local experts today – SERVPRO of Blount County at (865) 982-2332

NADCA (National Air Duct Cleaners Association) FAQs

11/29/2021 (Permalink)

NADCA had some fantastic frequently asked questions so I had to share...

Are there any health benefits that come from HVAC system cleaning?

Heating, ventilation, and air conditioning (HVAC) systems have been shown to collection a variety of contaminants such as mold, fungi, bacteria and very small particles of dust that have the potential to affect overall health, The removal of such contaminants from the HVAC system and home should be considered one component in an overall plan to improve indoor air quality.

How can I determine if the HVAC system cleaning was effective?

The best way to determine if the HVAC system cleaning was effective is to perform a visual inspection of the system before and after cleaning. If any dust or debris can be seen during the visual inspection, the system should not be considered cleaned. While you can perform your own visual inspection using a flashlight and mirror, a professional cleaning contractor should be able to allow you better access to system components and perhaps the use of specialized inspection tools. In addition, following the Residential Cleaning Checklist can help to ensure a top quality job.

How often should residential HVAC systems be cleaned?

Frequency of cleaning depends on several factors, not the least of which is the preference of the homeowner. Some of the things that may lead a homeowner to consider more frequent cleaning include:

  • smokers in the household
  • pets that shed high amounts of hair and dander
  • water contamination or damage to the home or HVAC system
  • residents with allergies or asthma who might benefit from a reduction in the amount of indoor air pollutants in the home’s HVAC system
  • after home renovations or remodeling
  • prior to occupancy of a new home.

How should a residential HVAC system be cleaned?

The most effective way to clean air ducts and ventilation systems is to employ source removal methods of cleaning. This requires a contractor to place the system under negative pressure, through the use of a specialized, powerful vacuum. While the vacuum draws air through the system, devices are inserted into the ducts to dislodge any debris that might be stuck to interior surfaces. The debris can then travel down the ducts to the vacuum, which removes it from the system and the home.

What are antimicrobial chemicals and why would they need to be used?

Antimicrobial chemicals are applied by some companies to the interior surface of the air ducts to treat microbial contamination such as fungi (mold), viruses or bacteria. Before any antimicrobial chemicals are used, the system should be thoroughly cleaned. It is critical that any antimicrobial treatment used in your system be registered by the U.S. Environmental Protection Agency specifically for use in HVAC systems. The use of antimicrobial chemicals is an additional service that is not part of a typical air duct cleaning project. Review the NADCA White Paper on Chemical Applications in HVAC Systems for more information. 

What criteria should I use when selecting an HVAC system cleaning contractor?

You should interview as many local contractors as possible. Ask them to come to your home and perform a system inspection and give you a quote. To narrow down your pool of potential contractors, use the following pre-qualifications:

  • Make sure the company is a member in good standing of NADCA.
  • See if the company has been in business long enough to have adequate experience.
  • Get proof that the company is properly licensed and adequately insured.
  • Verify that the company is certified by NADCA to perform HVAC system cleaning.
  • Make sure that the company is going to clean and visually inspect all of the air ducts and related system components.
  • Avoid advertisements for “$99 whole house specials” and other sales gimmicks.
  • Ask if the company has the right equipment to effectively perform cleaning and if the company has done work in homes similar to yours.
  • Get references from neighbors if possible.

You can also use the Residential Cleaning Checklist as part of the contractor selection process. 

What is the normal price range for the air duct cleaning service?

The U.S. Environmental Protection Agency says that “duct cleaning services typically – but not always – range in cost from $450 to $1,000 per heating and cooling system, depending on the services offered, the size of the system to be cleaned, system accessibility, climactic region and level of contamination” and type of duct material. Consumers should beware of air duct cleaning companies that make sweeping claims about the health benefits of duct cleaning, as such claims are unsubstantiated.

Consumers should also beware of “blow-and-go” air duct cleaning companies. These companies often charge a nominal fee and do a poor job of cleaning the heating and cooling system. These companies may also persuade the consumer to pay for unneeded services with and/or without their permission. (If you have knowledge of a practicing “blow-and-go” air duct cleaner, contact your local Better Business Bureau to report the company, and your local, federal and state elected officials to demand legislation.)

What kind of equipment is best for cleaning - truck mounted vacuums or portable vacuums?

NADCA does not endorse one kind of equipment over another. There are two main types of vacuum collection devices: (1) those mounted on trucks and trailers, and (2) portable units. Truck/trailer mounted equipment is generally more powerful than portable equipment. However, portable equipment can often be brought directly into a facility, allowing the vacuum source to be located closer to the ductwork. Both types of equipment will clean to ACR, the NADCA standard. All vacuum units should be attached to a collection device for safe containment prior to disposal. Any vacuum collection device which exhausts indoors must be HEPA filtered. A vacuum collection device alone will not get an HVAC system clean. The use of methods and tools designed to agitate debris adhered to the surfaces within the system, in conjunction with the use of the vacuum collection device(s), is required to clean HVAC systems. (For example: brushes, air whips and “skipper balls.”)

Why should I choose a NADCA member to have my air ducts cleaned?

NADCA members have signed a Code of Ethics stating they will do everything possible to protect the consumer and follow ACR, the NADCA Standard, for cleaning to the best of their ability. Find a NADCA professional near you. Air duct cleaning companies must meet strict requirements to become a NADCA member. Among those requirements, all NADCA members must have a certified Air System Cleaning Specialist (ASCS) on staff who has taken and passed the NADCA certification examination. Passing the exam demonstrates extensive knowledge in HVAC design and cleaning methodologies. ASCSs are also required to further their industry education by attending seminars in order to maintain their NADCA certification status. View the NADCA Code of Ethics.

Will HVAC system cleaning reduce our home energy bills?

Research by the U.S. Environmental Protection Agency has demonstrated that HVAC system cleaning may allow systems to run more efficiently by removing debris from sensitive mechanical components. Clean, efficient systems are less likely to break down, have a longer life span and generally operate more effectively than dirty systems.

If your building, office, or home needs to be professionally cleaned. Call your local SERVPRO of Blount County at (865)982-2332 to get scheduled today for your free evaluation! 

Heating Hazard Maryville, TN

11/3/2021 (Permalink)

Before and after images of heating furnace soot damage in a home Before and after images of a local Alcoa, Tennessee fire damage after a heating furnace malfunctioned.

The winter season is here and with it comes shorter days and lower temperatures. No matter where you live, winter brings a change in the weather. To keep our homes and workplace cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood-burning stoves. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires caused an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fire.

- Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three-foot "kid-free zone" around open fires and space heaters.

- Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cold before putting them in metal containers. Keep the container a safe distance away from your home.

-Remember to turn portable heaters off when leaving the room or going to bed.

-Always use the right kind of fuel, specified by the manufacturer for fuel-burning space heaters.

- Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

- Have an adequate professional install stationary space heating equipment, water heaters, or central heating equipment according to the local codes and manufacturer's instructions.

-Test smoke alarms.

Winter Weather Hazards

9/13/2021 (Permalink)

Image of Ice damns and storm damage Image description of how an ice damn can cause long term damages to your structure

Winter Storm Damage

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the obstruction. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.

-Be sure to thoroughly drain water from swimming pool and sprinkler lines, as well as outside hoses.

-Open kitchen cabinets to let warm air circulate near the plumbing.

-When the weather is frigid, let water drip from faucets that may come from exposed pipes.

-Keep your heat set to the same temperature both day and night.

ICE DAMS

Ice dams can be a little-known, but a significant problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When water cannot safely flow or run into the gutter system, it will cause backflow under the roof ’s shingles and into the structure’s interior areas.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside; check for water stains or moisture in your attic or along with the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to help prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.

If winter weather causes water damage to your property, SERVPRO® of Blount County is only a call away, 24/7, ready to restore to preloss condition. (865) 982-2332

October Is Fire Prevention Month

9/13/2021 (Permalink)

Flames escaping from the roof of a home in Alcoa, Tennessee Flames escaping through the roof of a home in Alcoa, Tennessee after a heating lamp caught the second story on fire.

October is Fire Prevention Month a perfect time to examine emergency preparedness plans for your home and business, including your fire escape plan. Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year?

The National Fire Protection Association (NFPA) designates a week each October to focus on fire prevention awareness. Plan and practice your escape which works to educate everyone about the small but important actions they can take to keep themselves and those around them safe with the planning and practicing of a fire escape plan. In a typical home fire, you may have as little as one to two minutes to escape safely from the time the smoke alarm sounds. Escape planning and practice can help you make the most of the time you have, giving everyone enough time to get out.

Tools For Keeping You Safe In A Storm Event

9/13/2021 (Permalink)

Emergency services radio system When storms hit, make sure you are prepared by having a functioning radio for news and weather updates, or to call for help if phone lines are down.

Be Prepared for Anything 

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.

When shopping for a weather radio look for the following key features.

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
  • Specific Area Message Encoding (SAME)
  • Alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your country)
  • Ease of programming

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit NOAA Weather Radio website at www.nws.gove/nwr

If you experience a storm related damage to your home or property, first make sure that pets and other personal are accounted for and safe. Then call your local SERVPRO of Blount County to speak to our emergency storm team (865) 982-2332 for the fasted emergency service response 24/7! 

The Silent Threat

9/13/2021 (Permalink)

Man changing Carbon Monoxide alarm Make sure to consistently check your indoor alarm system for proper functionality

The Silent Killer

Carbon monoxide, considered “the silent killer,” is a gas you cannot see, taste, or smell. It can be created when fuels, such as kerosene, gasoline, coal, natural gas, propane, methane, or wood do not burn properly. According to U.S. Fire Administration, around 150 people die every year from accidental carbon monoxide (CO) poisoning. Often times, it is the result of faulty, improperly used or vented consumer products like furnaces, ranges, water heaters, room heaters, and engine-powered equipment, such as portable generators. However, there are precautions you can take to help protect yourself, your family and your employees from deadly CO fumes.

Reduce the chance of CO exposure in your workplace by performing regular maintenance on equipment and appliances that can produce CO. Consider switching from gasoline-powered equipment to equipment powered by electricity or batteries. Prohibit the use of gasoline-powered engines or tools in poorly ventilated areas.

To protect your home, install carbon monoxide detectors on every level of the home, including outside of all bedrooms. Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional. Use portable generators only in well-ventilated areas away from doors, windows, vents and other openings to prevent fumes from entering the home or property.

Understanding Different Water Types

8/3/2021 (Permalink)

Bedroom with flood water up across several shelves Flooding in a bed room in Maryville causing extensive water damage. SERVPRO of Blount county was able to quickly dry out and restore this room

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. 
There are three types of water. Clean water is water from a broken pipe or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. 
Consider taking the follow precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water in Alcoa, TN


-Shut off water source if possible or contact a qualified professional to do so. 
-Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist. 
-Remove as much excess water as possible my mopping and blotting. Wipe excess water from wood furniture after removing lamps and table items. 
-Remove and prop up wet upholstery cushions to allow more even drying. 
- Move any paintings, art objects computers, documents and other valuable items that may be sensitive to moisture to a safe place. 
-Do not leave books, newspapers magazines or other colored items on wet carpets or floors as they may cause staining.
- Do not use your household vacuum cleaner to remove water as there is potential for electrical shock causing damage to the vacuum cleaner. 
-Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water in Maryville, TN


-Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
-Do not walk through contaminated areas, as you could spread damage to unaffected areas. 
-Do not turn on the HVAC system if there is a possibility of spreading contaminated air. 
-Do not use household fans to dry the structure; air flow could spread contaminants.
-Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

What's Lurking Behind Your Vanity

7/1/2021 (Permalink)

Green and Brown Mold spores behind a vanity Colonized mold spores behind a bathroom vanity in Maryville, TN

Mold can be anywhere in your home

Often when mold is located in a home, its found in places that you least expect it. This homeowner in Maryville was not aware of the amount of mold that was hiding behind her vanity. She noticed a small leak under her sink and called SERVPRO of Blount County to evaluate the issue. Our technicians found the extent of damage was more than she expected. Apparently the leak had been going on for some time. Mold can start to develop within 72 hours but remain hidden for a long time. The mold in this home was able to grow due to the faucet that was leaking. 

Mold can become a serious problem and health risk if not dealt with my trained professionals. SERVPRO of Blount County has the experience and equipment to handle any mold damage in Maryville, Alcoa and throughout Blount County. Give us a call at 865-982-2332

Certified: SERVPRO Cleaned - A Defensive Cleaning Program

5/11/2021 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Blount County today at  865-982-2332 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Improve Your Air Quality

3/22/2021 (Permalink)

Technicians removing a cold air return cover Duct cleaning through a return vent

The ventilation system is often the biggest culprit in poor indoor air quality, but you can help change that! Inspecting the ductwork in your home should be a high priority. In most cases, the HVAC the system has been operating for some time without much attention. Dirty ducts
can circulate odors, contaminants such
as mold, and irritating dust throughout
your home.

A routine part of SERVPRO® of Blount County's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money.

Duct cleaning may not always be necessary.
SERVPRO® of Blount County 
will inspect your HVAC system and
ductwork and make recommendations
about the best way to address any indoor
air quality concerns. This inspection can
help save you money and provide peace
of mind on the health of your HVAC
system and ductwork.

In some circumstances, such as
after a fire, smoke, or suspected mold
growth, duct cleaning becomes an
essential part of the cleanup process.
In these cases, SERVPRO®
of Blount County can often restore
the HVAC system and ductwork to pre-damage
condition.

If you have a fuel-burning
furnace, stove, or fireplace, the U.S.
Environmental Protection Agency
(EPA) recommends they be inspected
for proper functioning and be serviced
before each heating season to protect
against carbon monoxide poisoning.
The SERVPRO® of Blount County Duct Cleaning

The system is proven and cost-efficient.
Unlike the majority of duct cleaning
services, SERVPRO® of Blount County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep,
removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically
adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfers the debris from the
ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the
airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning or to schedule an appointment, contact your local SERVPRO® of Blount County. - 865-982-2332

Call SERVPRO of Blount County: We Are Faster To Any Size Disaster

3/3/2021 (Permalink)

Storm approaching in the distance. Storm approaching in the distance. Storms can bring heavy water levels, and winds causing damages to your home or property.

Storms Bring Flooding Problems

Unfortunately, we have seen our fair share of flooding in recent years here in Blount County. According to the National Weather Service Approximately, five percent of all Presidential disaster declarations are associated with flooding. Just because you haven’t experienced a flood doesn’t mean you won’t sometime in the future. About 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

The National Weather Service lists the following most common flood hazards:

  • Flash Flooding
  • River Flooding
  • Dam Breaks/Levee Failure
  • Dry Wash (Heavy Rainfalls in Dry Areas)
  • Snowmelt
  • Ice Damming
  • Burn Scars/Debris Flows
  • Storm Surge and Coastal Flooding from Tropical Storms

When catastrophic water damage happens to you, SERVPRO® Professionals can help at 865-982-2332.

We can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible.

Heating Safety Tips

3/3/2021 (Permalink)

Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove or a portable space heater. Have a three foot “kid-free zone” around open fires and space heaters.

Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cold before putting them in a metal container. Keep the container a safe distance away from your home.

Remember to turn portable heaters off when leaving the room or going to bed.

It is recommended by the National Fire Protection Agency (NFPA) that you test both residential and commercial smoke alarms monthly.

Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.

Have heating equipment and chimneys cleaned and inspected every year by a qualified professional. This can mitigate any potential risk of damages due to heating of your home.

Most importantly remember that SERVPRO of Blount County, is your go-to fire restoration professional in the Maryville/Alcoa area! Give us a call today (865)982-2332

Severe Weather Safety

2/12/2021 (Permalink)

Lightning strikes as a severe storm hits downtown area Lighting strikes as a severe storm moves closer to downtown Maryville/Alcoa

Severe weather can happen any time, anywhere. Each year, Americans cope with an average of the following intense storms.

According to the National Storm Prediction Center NOAA SPC watch year their are.

- 10,000 severe thunderstorms
-5,000 floods or flash floods
-1,300 tornadoes
-2 landfalling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 650 deaths per year and nearly $15 billion in damage. Knowing your risk severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family. Check the weather forecast regularly, obtain an NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook and Twitter Your preparedness story will inspire others to do the same.

The Importance of Cleaning Your Dryer Vents

2/11/2021 (Permalink)

Wiping off a Lint Guard Screen It is important to clean and wipe off your dryer vents to mitigate the risk for any dryer related fires

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these fires happening in your home, SERVPRO® of Blount County can help clean dryer vents and ducts that may have lint buildup. Other tips for keeping your dryer vents clean from the National Fire Protection Agency NFPA include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not restricted by snow, a bird’s nest, or other potential obstacles.
Our certified professionals can come out for a free estimate. For more information on cleaning dryer vents, contact SERVPRO® of Blount County at 865-982-2332

Water Drying Equipment

2/1/2021 (Permalink)

Did you know SERPVRO of Blount County has specialty equipment for water damages?  Our technicians area also trained to use them to get your home or business dried as quickly and as thoroughly as possible.

Some of the specialized equipment we utilize:

Moisture Sensors and Probes which are used to detect moisture in carpets, baseboards, walls and other building materials.

Moisture Meters are used to determine the actual moisture content of building materials.  The moisture meter provides accurate readings, allowing SERVPRO of Blount County to monitor the drying process accurately.

Thermohygrometers measure temperature and relative humidity.  With this important information SERVPRO of Blount County water damage professionals can calculate and create an environment most conducive to drying. 

Air Movers push air over the surface of the damp materials helping with evaporation.

Dehumidifiers actually turn the water from vapor to liquid, drawing it out of the air and the wet materials.

It’s not guess work to drying structures, it is actually science! Call SERPVRO of Blount County at 865-982-2332 for trained professionals with the proper equipment to get you dried out quickly!

Be Storm Smart

12/15/2020 (Permalink)

Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of these following intense storms.

10,000 severe thunderstorms

5,000 floods or flash floods

1,000 tornadoes

2 land falling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-works and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build an emergency supply Kit 

Water (one gallon per person per day)

Food (non-perishable 3-day supply)

Manual can opener

Battery operated radio, preferably a NOAA Weather Radio

Flashlight and extra batteries

First aid kit

Whistle to signal for help

Clothing

Dust masks or bandanas

Plastic sheeting, garbage bags, and duct tape

Wrench or pliers to turn off utilities

Hygiene items

Important documents; copies of insurance policies, identification, and bank account information

Cash

Fire extinguisher

Matches in a waterproof contain

If your home or business experiences storm related damages, call your local professionals at SERVPRO of Blount County. From board ups to dry-outs we are your local Maryville/Alcoa choice for emergency services. 

Flooding in Townsend TN

12/14/2020 (Permalink)

Wet carpet after flooding in Townsend Saturated carpet after the Little River over-flowed into a customers basement in Townsend TN. This flooding was caused by days of consistent raining.

According to the National Weather Service (NOAA) "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:

Flash Flooding
River Flooding
Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
Burn Scars/Debris Flows (Caused by Wildfires)
Ice/Debris Jams
Snowmelt
Dry Wash (Caused by heavy rainfall in dry areas)
Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, flood cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of Blount County can help. They can help you prepare ahead of time with an Emergency Ready Profile (ERP) , or respond immediately to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

Ice Dams can effect East Tennessee

12/14/2020 (Permalink)

Ice dam image (educational) Ice dams occur when your gutter system becomes frozen. Creating a build-up of water that cannot flow away from the home.

SO JUST WHAT IS AN ICE DAM?

In the latest round of winter storms in Maryville TN, ice dams are forming on roofs all throughout the region, resulting in some substantial water damages. Which begs the question, just what exactly is an ice dam?

Simply put, an ice dam occurs when a ridge of ice forms at the edge of a roof, preventing any melting snow from draining as it should, in to the gutter or off of the roof. Water backs up behind the ice dam and can leak into the home, possibly damaging walls, ceilings, insulation, and other interior building materials. (See a diagram of a typical ice dam to the right.)

What are the causes of Ice dams? In most cases, once the roof is covered with snow and ice, it's the result of heat and warm air released into the attic or roof space. Once enough heat and warm air builds up, it can begin melting the bottom layer of moisture on the roof. With no place to drain, water can find its way into the roof, backing up under the shingles.

Most importantly, it's critical to understand that while ice dams can cause water damage to your home, it's not advisable to ever get on a roof to try and "fix" the problem, as a wet, frozen roof is an extremely unsafe environment, even for the trained professional.

Once ice dams are present, there is little to be done that is not potentially harmful to the roof. Using tools to break the ice can result in holes in the roof and damage to shingles. There are professional companies that use steam to mitigate ice dams, but here in Maryville, TN, it's not a common enough occurrence to warrant companies here to have that expertise.

The best way to prevent ice dams is to ensure proper ventilation and insulation within your attic. SERVPRO of Blount County has the capability to mitigate and clean up water damages from the ice dam, but not remove the ice dam itself. It's best to let all the water stop infiltrating before cleaning, as there may be additional extraction and damages that occur. To find out more about our services and storm response, click here.

Building an Emergency Kit

12/14/2020 (Permalink)

Emergency kit for natural disasters in East Tennessee Emergency survival kit created by members of the Ready.gov emergency preparedness group

Be prepared at your home or business with an Emergency Kit. Ready.gov suggest you have enough supplies to last for at least three days. Below are some suggested items to include in your kit.

-3-day supply of non-perishable foods
- Water (one + gallon per person day)
- First-aid kit
- Prescription medication
-Sleeping bag or blankets
- Fire extinguisher
-Hygiene products
-Flashlights
-Extra batteries
-Cell phone charger
-Matches in a waterproof container
-Wrench or pliers to turn off utilities.
-Whistle to signal for help
-Pet supplies
-Infant formula and diapers
-Important documents such as insurance policies, IDs, and bank records in a plastic container.

In the event of a natural disaster or emergency event were to hit Maryville/Alcoa. SERVPRO of Blount County is here to help. Our highly trained employees know how to restore your home or business in a timely manor. Give us a call at 865-982-2332. 

Commercial Disinfecting & Cleaning

12/14/2020 (Permalink)

Pathogen symbol with Here To Help SERVPRO of Blount County is HERE TO HELP with commercial cleaning and disinfecting

When it comes to commercial cleanings in todays age, it’s not something anyone takes lightly. People who work in factory environments are typically in close proximity to one another during their work hours. Right now with The flu and covid-19 going around it’s important for everyone to maintain a safe distance and for these people  social distancing may be difficult. That’s why the fogging and disinfecting revives we provide are so important. We care about your employees' health as much as you do.In fact in a recent study conducted by SERVPRO 87% of people state that how a company handles cleanliness during COVID-19 is a direct reflection of the business itself.

At SERVPRO of Blount County we work quickly and efficiently so your staff and customers can get back in your building. We always want our customers to feel heard during this process. We have highly trained professionals who know the latest techniques and best strategies when it comes to cleaning your office or commercial building. Our products are hospital grade and EPA-approved. The CDC recommends cleaning high-touch surfaces such as counters, tables, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and computers. Other spaces mentioned in the CDC guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving
  • Counters
  • Carpets/Rugs
  • Handrails
  • Elevators
  • Playground Equipment
  • Fitness Equipment

SERVPRO of Blount County can help you and your business get back to doing what you do best. Call us today for your commercial cleaning.

Do You Have Dirty Ducts?

12/14/2020 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of your local SERVPRO® of Blount County Professional’s service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary.
In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO® of Blount County Professional can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Blount County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfer the debris from the ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Improve Your Air Quality

12/14/2020 (Permalink)

The ventilation system is often the biggest culprit in poor Indoor Air Quality but you can help change that! Inspecting the ductwork in your home should be a high priority. In most cases, the HVAC the system has been operating for some time without much attention. Dirty ducts
can circulate odors, contaminants such as mold, and irritating dust throughout your home.

A routine part of SERVPRO® of Blount County's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money.

Duct cleaning may not always be necessary.
SERVPRO® of Blount County 
will inspect your HVAC system and
ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can
help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as
after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process.

In these cases, SERVPRO®
of Blount County can often restore
the HVAC system and ductwork to pre-damage
condition.

If you have a fuel-burning
furnace, stove, or fireplace, the U.S.
Environmental Protection Agency
(EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The system is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of Blount County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep,
removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically
adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfers the debris from the
ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the
airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning or to schedule an appointment, contact your local SERVPRO® of Blount County.

Leave the Hassle of Board-ups to the Professionals

12/14/2020 (Permalink)

Boarded up windows before a hurricane storm Boarded up windows prior to a hurricane moving into the area

Whether after a fire, storm, or other structural disasters, boarding up damaged property is a burden that no one should ever have to go through—especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation and extensiveness of damages even
worse. The process of boarding up after an unexpected storm, or fire damage can also be as dangerous as the damage itself. Make sure to call a professional to mitigate further damages and create a safe structure.

Your SERVPRO® Franchise Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

Give us a call at (865)-982-2332 if your Blount County property needs emergency board-up services!

Winter Heating Hazard

12/9/2020 (Permalink)

Roof fire damage in Louisville After effect of a attic fire in Louisville

Winter Heating Hazards

Winter is here and it always bring a change in the weather! The days are shorter, the nights are longer and the temperatures are lower.  To help keep our homes and offices warm and cozy, people often turn to other sources of heat like fireplaces, wood burning stoves and portable space heaters.  Unfortunately, these alternative heating sources are the second leading cause of residential fires.  According to the National Fire Protection Association, those fires account for $893 million plus dollars in damages annually.  Here are several ways to help reduce the risk of a fire in your home or office.

  • Remember to turn all heaters off when leaving the room for good or going to bed.
  • For fuel burning space heaters, always use the proper type of fuel specified by the manufacturer.
  • Keep anything flammable at least three feet from heat sources including furnaces, fireplaces, wood stoves or portable space heaters.
  • Maintain a kid-free zone around open fires and space heaters.
  • Have chimneys cleaned and inspected yearly by a qualified or certified professional.
  • Make sure fireplaces have a sturdy screen to stop sparks from getting into the room or on the flooring. Always allow ashes to cool before putting them in a metal container. Keep the container a safe distance from your home or any out buildings.
  • Test all smoke alarms monthly.
  • Always hire a qualified professional when installing furnaces, water heaters, central heating and air equipment or gas appliances.

How Long Does The Water Damage Drying Process Take?

11/27/2020 (Permalink)

Wet carpet in a Maryville Basement After heavy rains, a saturated carpet in the basement of a Maryville home

How Long Does The Water Damage Drying Process Take?

Water damages can take from 2-10 days, with an average of 3-4 days to dry out depending on several factors such as the type and source of water, how long before the water was discovered, the square footage affected, and they type of building materials affected.

Three Types of Water Damages

Water damages are put into three categories based on where the water came from:

Category One is clean water from burst pipes and only needs to be dried

Category Two is gray water that must be disinfected and dried

Category Three is black water that often contains raw sewage and requires the removal of solid waste, disinfection, removal of building materials and drying

The Duration of the Damage

The longer building materials have been exposed to water, the more extensive and lengthy the restoration process. Standing water that goes unnoticed for hours or even days can lead to more severe secondary damage.

The Extent of the Damage

Extensive damage due to major flooding will likely take longer to restore than a smaller area affected by a broken pipe, leak or backup.  Account for the square footage exposed to water when estimating the length of the restoration process.

The Building Materials Affected

Certain building materials require special consideration when drying.  Hardwood floors in particular can prolong the duration of the cleanup.  Hardwood floors should be dry all way down to the concrete or floor joist before being repaired or replaced. Also water trapped under vinyl or laminate floors, behind or under cabinets, or inside wall cavities can all lead to extended drying times.

Regardless of the conditions in your home or business in Alcoa or Maryville, TN, you can count on the expertise and equipment of the restoration professionals at SERVPRO of Blount County. Call us to quickly start to remove the water from your property and start the restoration process at 865-982-2332.

Winter Weather Means An Increase In House Fires

11/27/2020 (Permalink)

Every holiday season we unfortunately see an increase in the amount of fires in Maryville, TN. With the holiday season comes cold weather and often the need to add some extra heat. But when you add seasonal décor and extra heat sources, there are added risks involved.

According to FEMA, the Federal Emergency Management Association and NFPA, the National Fire Prevention Association, half of all home fires caused by heating sources occur in the months of December, January, and February. Additionally, 1 in 6 home fires are a result of heating equipment, and 1 in 5 home fire deaths.

Extra precaution should be used to prevent fire damage and recognize the added risks.

  • Place all items including Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents, and candles
  • Never use portable generators inside a residence or business. The output of carbon monoxide and fumes can be a silent killer.
  • Install a carbon monoxide detector and inspect it at least once a month.
  • Have a professional inspect your chimney annually to make sure it's operating correctly and cleaned as needed.
  • Never overload outlets with electrical heating sources. Make sure cord are not frayed or worn. No more than one source should be plugged in to one outlet.
  • Keep fire extinguishers serviced and up to date. Always keep one in the kitchen, close to the stove.
  • Always discard used and cooled ashes properly, a minimum of 10 feet away from houses or any building, using a metal container.

To learn more about SERVPRO of Blount County and our fire damage services click here. For more tips on preventing winter fires and education visit www.usfa.fema.gov/winter and www.nfpa.org/winter

Smoke and Other Odors

11/27/2020 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places, including HVAC systems. Unless fast, professional action is taken, these residues and deposits can cause permanent damage and make odors hard to remove.

With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO® of Blount County provides specialized services and utilizes the best equipment that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® of Blount County does not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. If you suffer a fire or smoke damage or some other accident and require deodorization services, contact SERVPRO® of Blount County. Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”

Keeping Wind Damage In Check

11/27/2020 (Permalink)

Keeping Wind Damage In Check

When the weather turns ugly and the winds get strong in Maryville TN, homes aren’t the only structures at risk. Business owners know they have to take steps to protect their buildings. You can’t afford to ignore the risks of high winds.  Here are four ways to protect your commercial building:

Have Tarps and Plywood On Hand

Water damage can destroy the inside of your commercial building.  If you have a damaged roof or missing shingles after a windstorm, tarps and plywood can help control water intrusion. Use these until you have time to schedule a total roof repair.

Anchor Projectiles

Do an exterior walk around at your business before severe weather hits. Pay special attention to possible projectiles.  If you see anything that may fly freely through the air in a storm, you should anchor it.  Move those hazards inside if possible and if not, using a tie-down is often an effective solution.

Clear Trees and Other Debris

Damage to roofing systems can cause a roof leak. If you can keep trees and other debris from crashing through your business’s roof, you can help prevent that from happening. Consider trimming overhanging branches and removing landscape waste a few times a year.

Reinforce Garage-Style Doors

Garage-style doors often do not fare well during inclement weather. These doors are usually large and flimsy. If your business has one you should think about reinforcing it. Lumber or metal rods can increase the chances that your company’s garage doors will ride out the storm with little or no damage. Moreover, if you are expecting heavy rains, you should ensure all doors are securely closed before evacuating ahead of a storm.

In case of any storm damage or water damage resulting from roof damage, call SERVPRO of Blount County at 865-982-2332 to help you get your company back up and running as soon as possible.

Heating Hazard Maryville, TN

10/27/2020 (Permalink)

Fire damage in Maryville, TN Fire damage in a Maryville, TN home.

The winter season is here and with it comes shorter days and lower temperatures. No matter where you live, winter brings a change in the weather. To keep our homes and workplace cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood-burning stoves. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires caused an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fire.

- Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three-foot "kid-free zone" around open fires and space heaters.

- Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cold before putting them in metal containers. Keep the container a safe distance away from your home.

-Remember to turn portable heaters off when leaving the room or going to bed.

-Always use the right kind of fuel, specified by the manufacturer for fuel-burning space heaters.

- Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

- Have an adequate professional install stationary space heating equipment, water heaters, or central heating equipment according to the local codes and manufacturer's instructions.

-Test smoke alarms.

2022 Resolution

10/27/2020 (Permalink)

SERVPRO of Blount County Emergency Readiness Profile Emergency Readiness Profile

With each new year, many people resolve to better themselves or some part of their life. This year, decide to be READY. Use 2021 as an example, no one ever plans on a disaster, but you can sure prepare for it. The SERVPRO of Blount County will help ensure you are "Ready for whatever happens' in 2022.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas. The ERP also establishes SERVPRO of Blount County as your disaster mitigation and restoration provider, giving you access to over 45 years of experience. The ERP is a no-cost assessment; all it requires is a little time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device, putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak,  a massive fire, or an area flood. Having a plan in place helps minimize the amount of time your business is inactive and get you back in the building following a disaster. Don't wait until disaster strikes--resolve to be READY iin 2022!

Storm Season Is Here

10/27/2020 (Permalink)

Home in Maryville, TN with flood water rising above the garage Flood damages after heavy storming in Maryville, TN

It may seem early but storm season is currently underway. The season begins June 1 and runs through November 30. The Eastern Pacific storm season began in mid-May and also ends November 30.

Storms can be life-threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas. many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home and business. For more information and preparation tips, visit the Ready campaign website www.ready.gov

The Silent Killer

9/18/2020 (Permalink)

Man changing Carbon Monoxide alarm Make sure to consistently check your indoor alarm system for proper functionality

The Silent Killer

Carbon monoxide, considered “the silent killer,” is a gas you cannot see, taste, or smell. It can be created when fuels, such as kerosene, gasoline, coal, natural gas, propane, methane, or wood do not burn properly. According to U.S. Fire Administration, around 150 people die every year from accidental carbon monoxide (CO) poisoning. Often times, it is the result of faulty, improperly used or vented consumer products like furnaces, ranges, water heaters, room heaters, and engine-powered equipment, such as portable generators. However, there are precautions you can take to help protect yourself, your family and your employees from deadly CO fumes.

Reduce the chance of CO exposure in your workplace by performing regular maintenance on equipment and appliances that can produce CO. Consider switching from gasoline-powered equipment to equipment powered by electricity or batteries. Prohibit the use of gasoline-powered engines or tools in poorly ventilated areas.

To protect your home, install carbon monoxide detectors on every level of the home, including outside of all bedrooms. Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional. Use portable generators only in well-ventilated areas away from doors, windows, vents and other openings to prevent fumes from entering the home.

Winter Weather Hazards

9/1/2020 (Permalink)

Ice on snow covered roof in Maryville TN. Ice and snow on your roof can lead to heavy damages. Be on the lookout for this!

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the obstruction. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.

-Be sure to thoroughly drain water from swimming pool and sprinkler lines, as well as outside hoses.

-Open kitchen cabinets to let warm air circulate near the plumbing.

-When the weather is frigid, let water drip from faucets that may come from exposed pipes.

-Keep your heat set to the same temperature both day and night.

ICE DAMS

Ice dams can be a little-known, but a significant problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When water cannot safely flow or run into the gutter system, it will cause backflow under the roof ’s shingles and into the structure’s interior areas.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside; check for water stains or moisture in your attic or along with the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to help prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.

If winter weather causes water damage to your property, SERVPRO® of Blount County is only a call away, 24/7, ready to restore to preloss condition.

Fire prevention Month

9/1/2020 (Permalink)

Rooftop in flames Flames coming out of a residential roof during a fire

October is Fire Prevention Month a perfect time to examine emergency preparedness plans for your home and business, including your fire escape plan. Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year?

The National Fire Protection Association (NFPA) designates a week each October to focus on fire prevention awareness. The 2019 theme is “Not Every Hero Wears a Cape. Plan and Practice Your Escape” which works to educate everyone about the small but important actions they can take to keep themselves and those around them safe with the planning and practicing of a fire escape plan. In a typical home fire, you may have as little as one to two minutes to escape safely from the time the smoke alarm sounds. Escape planning and practice can help you make the most of the time you have, giving everyone enough time to get out.

Tools for keeping you safe

9/1/2020 (Permalink)

Lightning strike Lightning in the sky during a storm

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.

When shopping for a weather radio look for the following key features.

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
  • Specific Area Message Encoding (SAME)
  • Alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your country)
  • Ease of programming

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit NOAA Weather Radio website at www.nws.gove/nwr

Understanding Different Water Types

7/16/2020 (Permalink)

Bedroom with flood water up across several shelves Flooding in a bed room in Maryville causing extensive water damage. SERVPRO of Blount county was able to quickly dry out and restore this room

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup. 
There are three types of water. Clean water is water from a broken pipe or other water source; rainwater is also considered clean. The term gray water is used to classify slightly contaminated water. Clean water becomes gray water when it is left untreated allowing bacteria and other contaminants to begin growing, making the water hazardous. Black water is highly contaminated and filled with fungi, bacteria, chemicals and more. Black water is typically caused by sewage damage, flooding or any type of natural disaster. Black water should always be handled by trained professionals. 
Consider taking the follow precautions to help minimize damage or prevent further damage while waiting for help to arrive.

Damage from Clean Water in Alcoa, TN


-Shut off water source if possible or contact a qualified professional to do so. 
-Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water, as electrical shock hazards may exist. 
-Remove as much excess water as possible my mopping and blotting. Wipe excess water from wood furniture after removing lamps and table items. 
-Remove and prop up wet upholstery cushions to allow more even drying. 
- Move any paintings, art objects computers, documents and other valuable items that may be sensitive to moisture to a safe place. 
-Do not leave books, newspapers magazines or other colored items on wet carpets or floors as they may cause staining.
- Do not use your household vacuum cleaner to remove water as there is potential for electrical shock causing damage to the vacuum cleaner. 
-Do not turn on ceiling fixtures if the ceiling is wet; do not enter rooms where ceilings are sagging from retained water.

Damage from Contaminated Water in Maryville, TN


-Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.
-Do not walk through contaminated areas, as you could spread damage to unaffected areas. 
-Do not turn on the HVAC system if there is a possibility of spreading contaminated air. 
-Do not use household fans to dry the structure; air flow could spread contaminants.
-Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

What is Lurking Behind Your Vanity?

6/25/2020 (Permalink)

Wall covered in Brown and green mold spores from water leak in vanity Colonized mold spores behind a bathroom vanity in Maryville, TN

Mold can be anywhere in your home

Often when mold is located in a home, its found in places that you least expect it. This homeowner in Maryville was not aware of the amount of mold that was hiding behind her vanity. She noticed a small leak under her sink and called SERVPRO of Blount County to evaluate the issue. Our technicians found the extent of damage was more than she expected. Apparently the leak had been going on for some time. Mold can start to develop within 72 hours but remain hidden for a long time. The mold in this home was able to grow due to the faucet that was leaking. 

Mold can become a serious problem and health risk if not dealt with my trained professionals. SERVPRO of Blount County has the experience and equipment to handle any mold damage in Maryville, Alcoa and throughout Blount County. Give us a call at 865-982-2332

Certified: SERVPRO Cleaned - a defensive cleaning program

5/14/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Blount County today at  865-982-2332 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

WE ARE THE CLEANING EXPERTS

3/19/2020 (Permalink)

SERVPRO technician in full personal protective equipment disinfecting surfaces in a commercial building SERVPRO of Blount County are your local experts in cleaning services. Our highly trained technicians adhere to all cleaning and sanitation standards.

SERVPRO of Blount County is Here to Help During This Time of Need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards set forth by the EPA, OSHA, and CDC

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Center for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for Proactive Cleaning

If your home or business needs deep cleaning services, call your local experts today – SERVPRO of Blount County at (865) 982-2332

Call SERVPRO of Blount County: We Are Faster To Any Size Disaster

3/9/2020 (Permalink)

Storms Bring Flooding Problems

Unfortunately, we have seen our fair share of flooding in recent years here in Blount County. According to the National Weather Service Approximately, five percent of all Presidential disaster declarations are associated with flooding. Just because you haven’t experienced a flood doesn’t mean you won’t sometime in the future. About 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.

The National Weather Service lists the following most common flood hazards:

  • Flash Flooding
  • River Flooding
  • Dam Breaks/Levee Failure
  • Dry Wash (Heavy Rainfalls in Dry Areas)
  • Snowmelt
  • Ice Damming
  • Burn Scars/Debris Flows
  • Storm Surge and Coastal Flooding from Tropical Storms

When catastrophic water damage happens to you, SERVPRO® Professionals can help at 865-982-2332. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible.
SERVPRO® of Blount County Professionals are ready to help make it “Like it never even happened.”

Be Prepared: Fire Prevention & Safety

3/9/2020 (Permalink)

Be Prepared: Fires

(3/21/20)

Being prepared in an emergency situation is key for both your safety and those around you, but did you know being prepared for any emergency starts well before the actual emergency?

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association  (NFPA). Nearly 60% of home fire deaths resulted from fires in homes with no smoke alarms (40%) or no smoke alarms that were working (18%).

In homes, smoke alarms should be located in every bedroom, outside each sleeping area and on every level, including the basement and upstairs areas. Extra smoke alarms may be recommended or even required in larger homes.

Test smoke alarms monthly by using the test button to ensure that each alarm is functioning properly. Smoke alarms with non-replaceable batteries need the entire alarm unit replaced every 8-10 years. Other alarms that have replaceable batteries should have the batteries replaced every year, while the group units should be replaced every 10 years.

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician, or the American Red Cross.

Be sure your home has a fire emergency plan in-place and it is recommended that you conduct regular fire drills with your family to ensure that everyone is informed on the procedures and steps.

For more information on emergency preparedness, contact your local SERVPRO of Blount County professionals at 865-982-2332.

Winter Heating Safety Tips

3/9/2020 (Permalink)

Winter Heating Safety Tips

When winter weather blows in cold temperatures, use the following safety tips when it comes to heating your home:

  • Always use the proper fuel, specified by the manufacturer, for fuel burning space heaters
  • Remember to turn portable heaters off when leaving the room or going to bed
  • Have heating equipment (HVAC) and chimneys cleaned and inspected every year by a qualified professional
  • Test smoke alarms monthly
  • Keep anything flammable at least three feet from heating sources like a furnace, fireplace, wood stove or portable space heater
  • Make sure all fireplaces have a sturdy screen to prevent sparks from flying into the room

If your home or office does suffer from smoke, soot or fire damage, contact your local SERVPRO® of Blount County Professionals to get your home or business back in order, quickly.

Be Prepared For Floods

3/9/2020 (Permalink)

Flooding can happen fast in many environments. Do you know what you would need in the event it happens in your area? The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.


  • Water—3+ day supply; one gallon per person per day
    • Food—3+ day supply of non- perishable, easy-to-prepare food
    • Flashlight
    • Battery-powered or hand-crank
    radio (NOAA Weather Radio, if possible)
    • Extra batteries
    • First Aid kit
    • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
    • Multi-purpose tool
    • Sanitation/personal hygiene items
    • Copies of personal documents
    (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance     policies)
    • Cell phone and chargers
    • Family and emergency contact
      information
    • Extra cash
    • Emergency blanket
    • Map(s) of the area
    • Baby supplies (bottles, formula,
      baby food, diapers)
    • Pet supplies (collar, leash, ID, food,
      carrier, bowl)
    • Rain gear

Water Damage Equipment 101

1/15/2020 (Permalink)

Did you know SERPVRO of Blount County has specialty equipment for water damages?  Our technicians area also trained to use them to get your home or business dried as quickly and as thoroughly as possible.

Some of the specialized equipment we utilize:

Moisture Sensors and Probes which are used to detect moisture in carpets, baseboards, walls and other building materials.

Moisture Meters are used to determine the actual moisture content of building materials.  The moisture meter provides accurate readings, allowing SERVPRO of Blount County to monitor the drying process accurately.

Thermohygrometers measure temperature and relative humidity.  With this important information SERVPRO of Blount County water damage professionals can calculate and create an environment most conducive to drying. 

Air Movers push air over the surface of the damp materials helping with evaporation.

Dehumidifiers actually turn the water from vapor to liquid, drawing it out of the air and the wet materials.

It’s not guess work to drying structures, it is actually science! Call SERPVRO of Blount County at 865-982-2332 for trained professionals with the proper equipment to get you dried out quickly!

Storm Safety 101

1/14/2020 (Permalink)

Storm Safety 101

Severe weather and storms can happen anytime of the year.  Did you know that approximately 98% of all presidentially declared disasters are weather-related?  Severe weather leads to around 500 deaths per year and almost $15 billion in damage.  Each year in the United States we have over:

10,000 severe thunderstorms

5,000 floods or flash floods

1,000 tornadoes

2 deadly hurricanes that make landfall

Knowing your risk of severe weather and taking a few simple steps of action can help save your life and possibly the lives of others.

Know Your Risk: The first step to becoming weather-ready is to understand the type of severe weather that typically affects the area where you live and work and how this could impact you, your business and your family.  Check your local forecast regularly, obtain a NOAA Weather Radio and learn about Wireless Emergency Alerts.  Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action: Take the next step by creating a communications plan for your home and business.  Put together an Emergency Kit.  Keep important papers, valuables and medications in a safe place.

Tell Others: Once you have prepared your home and business, share your story with co-workers, neighbors, family and friends on Facebook, Twitter and Instagram.  Your preparedness story will inspire others to do the same.

Winter Heating Hazards

12/20/2019 (Permalink)

Fire Damage in Louisville Fire Damage in Louisville

Winter Heating Hazards

Winter is here and it always bring a change in the weather! The days are shorter, the nights are longer and the temperatures are lower.  To help keep our homes and offices warm and cozy, people often turn to other sources of heat like fireplaces, wood burning stoves and portable space heaters.  Unfortunately, these alternative heating sources are the second leading cause of residential fires.  According to the National Fire Protection Association, those fires account for $893 million plus dollars in damages annually.  Here are several ways to help reduce the risk of a fire in your home or office.

  • Remember to turn all heaters off when leaving the room for good or going to bed.
  • For fuel burning space heaters, always use the proper type of fuel specified by the manufacturer.
  • Keep anything flammable at least three feet from heat sources including furnaces, fireplaces, wood stoves or portable space heaters.
  • Maintain a kid-free zone around open fires and space heaters.
  • Have chimneys cleaned and inspected yearly by a qualified or certified professional.
  • Make sure fireplaces have a sturdy screen to stop sparks from getting into the room or on the flooring. Always allow ashes to cool before putting them in a metal container. Keep the container a safe distance from your home or any out buildings.
  • Test all smoke alarms monthly.
  • Always hire a qualified professional when installing furnaces, water heaters, central heating and air equipment or gas appliances.

Winter Weather Means An Increase In House Fires

11/26/2019 (Permalink)

Every holiday season we unfortunately see an increase in the amount of fires in Maryville, TN. With the holiday season comes cold weather and often the need to add some extra heat. But when you add seasonal décor and extra heat sources, there are added risks involved.

According to FEMA, the Federal Emergency Management Association and NFPA, the National Fire Prevention Association, half of all home fires caused by heating sources occur in the months of December, January, and February. Additionally, 1 in 6 home fires are a result of heating equipment, and 1 in 5 home fire deaths.

Extra precaution should be used to prevent fire damage and recognize the added risks.

  • Place all items including Christmas trees, candles, and other holiday decorations at least three feet away from heat sources like fireplaces, portable heaters, radiators, heat vents, and candles
  • Never use portable generators inside a residence or business. The output of carbon monoxide and fumes can be a silent killer.
  • Install a carbon monoxide detector and inspect it at least once a month.
  • Have a professional inspect your chimney annually to make sure it's operating correctly and cleaned as needed.
  • Never overload outlets with electrical heating sources. Make sure cord are not frayed or worn. No more than one source should be plugged in to one outlet.
  • Keep fire extinguishers serviced and up to date. Always keep one in the kitchen, close to the stove.
  • Always discard used and cooled ashes properly, a minimum of 10 feet away from houses or any building, using a metal container.

To learn more about SERVPRO of Blount County and our fire damage services click here. For more tips on preventing winter fires and education visit www.usfa.fema.gov/winter and www.nfpa.org/winter

How Long Does The Water Damage Drying Process Take?

11/25/2019 (Permalink)

How Long Does The Water Damage Drying Process Take?

Water damages can take from 2-10 days, with an average of 3-4 days to dry out depending on several factors such as the type and source of water, how long before the water was discovered, the square footage affected, and they type of building materials affected.

The Type of Water Damage

Water damages are put into three categories based on where the water came from:

Category One is clean water from burst pipes and only needs to be dried

Category Two is gray water that must be disinfected and dried

Category Three is black water that often contains raw sewage and requires the removal of solid waste, disinfection, removal of building materials and drying

The Duration of the Damage

The longer building materials have been exposed to water, the more extensive and lengthy the restoration process. Standing water that goes unnoticed for hours or even days can lead to more severe secondary damage.

The Extent of the Damage

Extensive damage due to major flooding will likely take longer to restore than a smaller area affected by a broken pipe, leak or backup.  Account for the square footage exposed to water when estimating the length of the restoration process.

The Building Materials Affected

Certain building materials require special consideration when drying.  Hardwood floors in particular can prolong the duration of the cleanup.  Hardwood floors should be dry all way down to the concrete or floor joist before being repaired or replaced. Also water trapped under vinyl or laminate floors, behind or under cabinets, or inside wall cavities can all lead to extended drying times.

Regardless of the conditions in your home or business in Alcoa TN, you can count on the expertise and equipment of the restoration professionals at SERVPRO of Blount County. Call us to quickly start to remove the water from your property and start the restoration process at 865-982-2332.

Keeping Wind Damage In Check

11/25/2019 (Permalink)

Keeping Wind Damage In Check

When the weather turns ugly and the winds get strong in Maryville TN, homes aren’t the only structures at risk. Business owners know they have to take steps to protect their buildings. You can’t afford to ignore the risks of high winds.  Here are four ways to protect your commercial building:

Have Tarps and Plywood On Hand

Water damage can destroy the inside of your commercial building.  If you have a damaged roof or missing shingles after a windstorm, tarps and plywood can help control water intrusion. Use these until you have time to schedule a total roof repair.

Anchor Projectiles

Do an exterior walk around at your business before severe weather hits. Pay special attention to possible projectiles.  If you see anything that may fly freely through the air in a storm, you should anchor it.  Move those hazards inside if possible and if not, using a tie-down is often an effective solution.

Clear Trees and Other Debris

Damage to roofing systems can cause a roof leak. If you can keep trees and other debris from crashing through your business’s roof, you can help prevent that from happening. Consider trimming overhanging branches and removing landscape waste a few times a year.

Reinforce Garage-Style Doors

Garage-style doors often do not fare well during inclement weather. These doors are usually large and flimsy. If your business has one you should think about reinforcing it. Lumber or metal rods can increase the chances that your company’s garage doors will ride out the storm with little or no damage. Moreover, if you are expecting heavy rains, you should ensure all doors are securely closed before evacuating ahead of a storm.

In case of any storm damage or water damage resulting from roof damage, call SERVPRO of Blount County at 865-982-2332 to help you get your company back up and running as soon as possible.

Smoke and Other Odors

11/25/2019 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places, including HVAC systems. Unless fast, professional action is taken, these residues and deposits can cause permanent damage and make odors hard to remove.

With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO® of Blount County provides specialized services and utilizes the best equipment that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® of Blount County does not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. If you suffer a fire or smoke damage or some other accident and require deodorization services, contact SERVPRO® of Blount County. Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”

Ready For Whatever Happens

10/21/2019 (Permalink)

Ready for whatever happens.

When a storm or disaster strikes, SERVPRO’s Disaster Recovery Team is poised and “Ready for whatever happens.” With a network of more than 1,700 franchises, the SERVPRO System strives to be faster to any size disaster. Strategically located throughout the United States, SERVPRO’s Disaster Recovery Team is trained and equipped to handle the most significant storms.

2016 Houston, TX Flooding: In April, a nearly stationary mesoscale convective system developed over Houston, resulting in widespread rainfall at the rate of 2.4 inches per hour. This was a historic flooding event for Harris County, which saw a total of nearly 18 inches of accumulated rainfall. The Storm Team dispatched 81 crews to over 360 jobs mitigating over $3 million in damages.

2015 Siberian Express: Record sub-zero temperatures caused significant problems for a large portion of the county stretching from Florida to Maine. The Midwest also experienced record-breaking low temperatures resulting in frozen pipes and ice dams, causing major problems for residents. The Storm Team dispatched a total of 257 crews from 108 Franchises to assist local SERVPRO Franchises completing 2000 jobs.

2014 Mid-Atlantic Flooding: Rainfall rates of up to 2 inches per hour caused major flash flooding stretching from Northeast Ohio up to Portland, Maine. Eastern Michigan and Baltimore, Maryland, were also impacted, and 173 crews mitigated over $4.3 million in damages while assisting the local Franchises.

2014 Polar Vortex: Record low temperatures caused by a break in the North Pole’s polar vortex resulted in an unprecedented freezing event, spanning from east of the Rocky Mountains to as far south as Central Florida, affecting all or part of 39 states and 70% of the SERVPRO Franchises System.

2013 Colorado Floods: Heavy rainfall, with amounts up 17 inches in some areas, resulted in widespread flooding in the Fort Collins, Boulder and surrounding Colorado mountain communities, The Disaster Recovery Team responded with 109 crews from Franchises to assist the local SERVPRO Franchises in the emergency response

2012 Hurricane Sandy: Affecting more than 20 states, Sandy left widespread damage and flooding from Florida stretching the entire eastern seaboard to Maine, The Disaster Recover Team placed nearly 1000 crews in the affected areas, representing over 300 SERVPRO Franchises from across the country. Teams traveled from as far as Arizona, California, Oregon, and Washington.

Heating Hazard Maryville TN

10/21/2019 (Permalink)

Fire damage in a maryville home Fire Damage

The winter season is here and with it comes shorter days and lower temperatures. No matter where you live, winter brings a change in the weather. To keep our homes and workplace cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood-burning stoves. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires caused an estimated $1 billion in direct property damage annually. Keep the following safety tips in mind to help reduce your risk of a heating-related fire.

- Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three-foot "kid-free zone" around open fires and space heaters.

- Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cold before putting them in metal containers. Keep the container a safe distance away from your home.

-Remember to turn portable heaters off when leaving the room or going to bed.

-Always use the right kind of fuel, specified by the manufacturer for fuel-burning space heaters.

- Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

- Have an adequate professional install stationary space heating equipment, water heaters, or central heating equipment according to the local codes and manufacturer's instructions.

-Test smoke alarms.

2020 Resolution: Plan Ahead

10/21/2019 (Permalink)

With each new year, many people resolve to better themselves or some part of their life. This year, decide to be READY. No one ever plans on a disaster, but you can prepare for it. The SERVPRO of Blount County will help ensure you are "Ready for whatever happens' in 2020.

In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas. The ERP also establishes SERVPRO of Blount County as your disaster mitigation and restoration provider, giving you access to over 45 years of experience. The ERP is a no-cost assessment; all it requires is a little time and money in the future. By downloading the free SERVPRO READY App, this information is stored electronically and can be accessed using your mobile device, putting help at your fingertips.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a massive fire, or an area flood. Having a plan in place helps minimize the amount of time your business is inactive and get you back in the building following a disaster. Don't wait until disaster strikes resolve to be READY.

Fire Prevention Month

9/4/2019 (Permalink)

A Fire Burns The Roof of a Home Fire Damage Maryville

October is Fire Prevention Month a perfect time to examine emergency preparedness plans for your home and business, including your fire escape plan. Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year?

The National Fire Protection Association (NFPA) designates a week each October to focus on fire prevention awareness. The 2019 theme is “Not Every Hero Wears a Cape. Plan and Practice Your Escape” which works to educate everyone about the small but important actions they can take to keep themselves and those around them safe with the planning and practicing of a fire escape plan. In a typical home fire, you may have as little as one to two minutes to escape safely from the time the smoke alarm sounds. Escape planning and practice can help you make the most of the time you have,giving everyone enough time to get out.

Tools For Keeping You Safe

9/4/2019 (Permalink)

lighting strikes during a intense storm that lights up sky Weather Worries

One of the best precautions you can take is to purchase a good quality weather radio. A weather radio is designed to alert you to potentially dangerous weather situations, like an approaching tornado. It allows you to be warned ahead of storms, providing you time to seek shelter. A weather radio is the most reliable source for weather alerts.

Weather radios have made many advancements over the years and are very affordable. Most basic weather radios average around $30 and can be programmed to only alert you for the weather alerts you choose.

When shopping for a weather radio look for the following key features.

  • Reviewable alerts (you can scroll through alerts and turn off the siren for alerts you do not wish to hear)
  • Specific Area Message Encoding (SAME)
  • Alert programming (alerts when specific counties are threatened, ensuring you only receive alerts for your country)
  • Ease of programming

If you need help programming your weather radio, you can always contact your local National Weather Service Office or for additional information, including county codes for your state, visit NOAA Weather Radio website at www.nws.gove/nwr

Winter Weather

8/14/2019 (Permalink)

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the obstruction. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.

-Be sure to thoroughly drain water from swimming pool and sprinkler lines, as well as outside hoses.

-Open kitchen cabinets to let warm air circulate near the plumbing.

-When the weather is frigid, let water drip from faucets that may come from exposed pipes.

-Keep your heat set to the same temperature both day and night.

ICE DAMS

Ice dams can be a little-known, but a significant problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When water cannot safely flow or run into the gutter system, it will cause backflow under the roof ’s shingles and into the structure’s interior areas.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside; check for water stains or moisture in your attic or along with the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to help prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.

If winter weather causes water damage to your property, SERVPRO® of Blount County is only a call away, 24/7, ready to restore to preloss condition.

The Drying Process

7/8/2019 (Permalink)

Did you know, there is a science behind the process of drying? The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around, the damage is still occurring.

SERVPRO of Blount County has been trained to use top-of-the-line equipment to help speed up Mother Nature, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of Blount County also uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business. What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are drenched, moisture will naturally move to drier air on the surface of the material but only if the air is, indeed dryer. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

To help with this process, SERVPRO of Blount County is proud to utilize a newly developed tool exclusive to SERVPRO called DryBook and DryBook Mobile. The SERVPRO DryBook is a proprietary tool allowing us to capture and track the steps of restoration project according to industry best practices and standards. This ensures your restoration is completed correctly and efficiently. It also improves results and restores your property at a faster rate, getting you back in your home or business sooner.

Flooded Homes

6/18/2019 (Permalink)

Imagine coming home from work to a flooded home, thanks to a faulty hose on your washing machine. You are ready to pull your hair out! You know you need help now because those hardwood floors will absorb a lot of water, as will the lower portion of your walls. You also know, if left untreated, water damage can lead to mold and mildew problems.  You may not know that it can also cause structural weakness to the damaged areas.

Call SERVPRO of Blount County as soon as possible to start the drying process.  Our professional techs know all too well the damages water can do to your home. We have all the equipment needed to dry your walls and floors before that damage becomes permanent.

We also know that problems can happen anytime - day or night; this is the reason we offer our customers 24-Hour Emergency Services. We understand you need immediate professional help after your home is flooded.

SERVPRO of Blount County is a locally owned and operated business with professionally trained technicians. Our techs are skilled in water restoration, fire/smoke restoration, mold remediation, HVAC and duct cleaning as well as any other cleaning that may be needed. We know how to assess the problem and get the job done quickly and efficiently.

Our techs have all the knowledge and tools they need to restore your property correctly. We use four factors to help determine how long it will take to dry your home:

* Temperature: needs to be kept between 70 and 90 degrees.

* Humidity: ideally between 30% and 60%.

* Extraction of water: the more that can be removed, the better.

* Air Movement: need to steadily move wet air away from wet surfaces.

SERVPRO of Blount County works with you and your insurance company, providing you with any paperwork you need to process your claim.

No matter what time of day or night, when an emergency happens, you can trust SERVPRO to respond to your water removal needs quickly. It's nice to know that someone has your back when a crisis strikes.

What is Lurking Behind Your Vanity?

5/26/2019 (Permalink)

Mold Damage

Mold can be anywhere in your home, and many times it is in places that you least expect it. This homeowner in Maryville was not aware of the amount of mold that was hiding behind her vanity. She noticed a small leak under her sink and called SERVPRO of Blount County to evaluate the issue. Our technicians found the extent of damage was more than she expected. Apparently the leak had been going on for some time. Mold can start to develop within 72 hours but remain hidden for a long time. The mold in this home was able to grow due to the faucet that was leaking.

Mold can become a serious problem and health risk if not dealt with my trained professionals. SERVPRO of Blount County has the experience and equipment to handle any mold damage in Maryville, Alcoa and throughout Blount County. Give us a call at 865-982-2332

Smoke Alarms: Saves Lives

3/15/2019 (Permalink)

Smoke Alarm

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA).

In homes, smoke alarms should be in every bedroom, outside each sleeping area, and on every level, including the basement. Extra smoke alarms may be needed in large homes.

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year, and the group replaced every ten years. If the alarm chirps are signaling low battery, take the proper steps to replace the unit or the batteries immediately.

Never disable or remove the battery from an alarm. Almost half of the fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.

Be sure your home has a fire emergency plan in place and conduct regular fire drills with your family.

For more information on Emergency Preparedness, contact your local SERVPRO® Franchise Professional.

Heating Safety Tips

3/10/2019 (Permalink)

Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove or a portable n space heater. Have a three foot “kid-free zone” around open fires and space heaters.

Make sure the fireplace has a sturdy n screen to stop sparks from flying into the room. Ashes should be cold before putting them in a metal container. Keep the container a safe distance away from your home.

Remember to turn portable heaters off when leaving the room or going to bed.

Test smoke alarms monthly.

Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.

Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

If your property does suffer fire damage, contact your local SERVPRO® of Blount County Professionals.

PREPARING FOR A FLOOD

3/10/2019 (Permalink)

Flood Damage Maryville

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.
• Water—3+ day supply; one gallon per person per day
• Food—3+ day supply of non- perishable, easy-to-prepare food
• Flashlight
• Battery-powered or hand-crank
radio (NOAA Weather Radio, if
possible)
• Extra batteries
• First Aid kit
• Medications (7-day supply) and
medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
• Multi-purpose tool
• Sanitation/personal hygiene items
• Copies of secret documents
(medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
• Cell phone with chargers
• Family and emergency contact
information
• Extra cash
• Emergency blanket
• Map(s) of the area
• Baby supplies (bottles, formula,
baby food, diapers)
• Pet supplies (collar, leash, ID, food,
carrier, bowl)
• Tools/supplies for securing your home
• Extra set of car keys and house keys
• Extra clothing, hat, and sturdy shoes
• Rain gear
• Insect repellent and sunscreen
• Camera for photos of damage

Call The Cleanup Team That is Faster to Any Size Disaster

3/10/2019 (Permalink)

Flood Damage

According to the National Weather Service (NOAA), "Approximately, five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:
• Flash Flooding
• River Flooding
• Storm Surge and Coastal
Inundation from Tropical
and Non-Tropical Systems • Burn Scars/Debris Flows
(Caused by Wildfires)
• Ice/Debris Jams
• Snowmelt
• Dry Wash (Caused by heavy
rainfall in dry areas)
• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you will not live in the future. 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States.
When catastrophic water damage happens to you, SERVPRO® Franchise Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible.
SERVPRO® of Blount County Professionals are ready to help make it “Like it never even happened.”

Winter Weather Worries

1/15/2019 (Permalink)

Winter Weather Maryville

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES
Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets.
A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the obstruction. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.
-Be sure to thoroughly drain water from swimming pool and sprinkler lines, as well as outside hoses.
-Open kitchen cabinets to let warm air circulate near the plumbing.
-When the weather is frigid, let water drip from faucets that may come from exposed pipes.
-Keep your heat set to the same temperature both day and night.

ICE DAMS
Ice dams can be a little-known, but a significant problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.
Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of the exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”
Removing an ice dam as soon as it is found is vital to help prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.
If winter weather causes water damage to your property,SERVPRO® of Maryville and Alcoa are only a call away, 24/7, ready to
restore to preloss condition.

Water Damage Strikes When You Least Expect It

1/1/2019 (Permalink)

Water Damage Maryville Home

Water damage can happen at any time, often when you least expect it. This was the case for Mr. Watson and his family in Maryville, TN. Their washing machine started to leak while they were away on vacation. His first call was to SERVPRO of Blount County. The water damage had affected the bathroom, laundry room, kitchen, and bedroom. We were able to respond within the hour and preserve most of the flooring in those rooms. We set up drying units throughout the rooms. We then replaced a small portion of the tile in the bathroom. Because we were able to come out so quickly the water damage was cleaned up within two days.

SERVPRO of Blount County can help! Our team of experienced and highly trained workers is available 24/7!

Using A Portable Fire Extinguisher

12/3/2018 (Permalink)

Fire Extinguisher

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate an extinguisher, the National

Fire Prevention Association suggests remembering the word PASS:

-Pull the pin. Hold the nozzle pointing away from you and release
the locking mechanism.

-Aim low. Point the extinguisher at the base of the fire.

- Squeeze the lever slowly and evenly.

- Sweep the nozzle from side-to-side.

Read the instructions on the fire extinguisher and become familiar
with them before a fire breaks out. Remember, extinguishers do have
limitations. It is also important to ensure you have the correct type of extinguisher for your facility. For more information
on the different types of fire extinguishers and to ensure you have the proper one, visit nfpa.org.

Safety First Before You Eat

11/26/2018 (Permalink)


Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your happy holiday could become hazardous very quickly.

According to the National Fire Protection Association, cooking is the main cause for home fires and injuries, with Thanksgiving being the peak day for cooking-related fires.

Review the following safety tips to help ensure you can enjoy a safe holiday.

-Never leave cooking food unattended–stay in the kitchen when frying, grilling or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.

-Check food regularly while cooking and remain in the home while cooking. Use a timer as a reminder that the stove or oven is on.

-Keep the kids away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove.

- Keep anything flammable–pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels or curtains—away from the stove, oven or any other appliance in the kitchen that generates heat.

-Do not wear loose clothing or dangling sleeves while cooking.

-Clean cooking surfaces on a regular basis to prevent grease buildup.

- Purchase a fire extinguisher to keep in the kitchen. Contact the local fire department for training on the proper use of extinguishers.

-Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

-Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside bedrooms. Use the test button to check it each month. Replace all batteries at least once a year.

SERVPRO® of Maryville and Alcoa f wishes you a safe and happy holiday season.

What to do when water damage strikes

11/5/2018 (Permalink)

Life is busy and sometimes mistakes can happen. Maybe one morning you are rushing around to get out of the house and accidentally forget to turn off the water. This the scenario for what happened to Mr. Ramsey, thankfully SERVPRO of Blount County  was there and ready to help.

Mr. Ramsey forgot to turn off the water in the sink of the upstairs bathroom by the time he returned from work his ceiling had collapsed into his living room.SERVPRO of Blount County's highly trained professionals hopped into action to preserve the house so no further damage was done. We were able to set up dryers to ensure everything was properly dried and checked. The carpet was removed and the ceiling was restored as quick as possible.

Keeping Wind Damage in Check

10/29/2018 (Permalink)

When the weather turns ugly in Maryville/Alcoa, TN, homes aren’t the only structures are risk. Business owners know they must take steps to protect their companies. While preventing a roof leak is a good strategy for protecting inventory and equipment, you can’t afford to ignore the risks of high winds. Here are four ways to protect your business from them.

1. Reinforce Garage-Style Doors

Garage-style doors often do not fare wear during inclement weather. These doors are usually large and flimsy. If your business has one, you should think about reinforcing it. Lumber or metal rods can increase the chances that your company’s garage doors will ride out the storm without damage. Moreover, if you are expecting heavy rains, you should ensure all doors are securely closed before evacuating ahead of a storm. 

2. Clear Trees and Other Debris

Damage to roofing systems can cause a roof leak. If you can keep trees and other debris from crashing through your business’s roof, you are ahead of the game. Consider trimming overhanging branches and removing landscaping waste a few times each year. 

3. Anchor Projectiles

Before severe weather hits, you should consider walking around the outside of your business. Pay special attention to possible projectiles. If you see anything that may fly freely through the air during a storm, you should anchor it. Moving hazards inside or using tie-down straps is often an effective approach. 

4. Use Tarps and Plywood

Water damage can destroy the inside of your business. If you have a damaged roof or missing shingles after a wind storm, tarps and plywood can help control water damage. Use these until you have time to schedule a total roof repair. 

If you have a roof leak or other storm damage, a reputable restoration service can likely help you return your business to its pre-storm condition. Still, with a bit of effort, you can keep wind damage in check.

How Long Does Water Damage Cleanup Take?

10/29/2018 (Permalink)

Water damage cleanup can take anywhere from two to 10 days. You should account for the type of building materials and source of water, such as bursting pipes, leaks, or flooding. The extent and duration of the damage may also prolong the cleanup process.

The Building Materials

Certain building materials require special consideration. Hardwood floors, in particular, can prolong the duration of cleanup when there are several factors involved:

  • Water permeating the polyurethane coating
  • Damaged planks
  • Sanding, scraping, or retrofitting of solid hardwood
  • Wet plywood subfloor
  • Moist concrete under the subfloor

Hardwood flooring should be dry all the way down to the concrete prior to restoration. Other building materials must also be completely dry before being repaired or replaced.

The Type of Water Damage

The source of the water that has caused the damage can add steps to the cleanup process.

  • Category One water from bursting pipes is clean and only needs to be dried.
  • Category Two gray water should be dried and disinfected.
  • Category Three black water requires removal of solid waste, drying, and disinfection.

Once you fix the broken pipe or the other source of damage, call a restoration service. 

The Extent of the Damage

Extensive damage due to flooding will probably take longer to restore than a smaller area affected by a backup, broken pipe, or leak. Account for the square footage exposed to water when estimating the length of the restoration process. 

The Duration of the Damage

The longer building materials have been exposed to water, the more extensive the restoration process. Standing water that goes unnoticed for hours or days can lead to more severe secondary damage.

Regardless of the conditions in your home in Alcoa, TN you can count on the expertise and equipment of restoration professionals. Call a plumber to fix bursting pipes and hire a residential restoration company to eliminate water and mitigate secondary damage.

How To Mitigate Fire and Water Damage

10/23/2018 (Permalink)

Firefighters rely on hoses that are capable of dispensing between 300 to 800 gallons of water per minute or more, depending on the hydrant and fire hose. As a result, fire suppression efforts often lead to a combination of extensive fire and water damage in homes in Maryville, TN. Specialized mitigation and restoration methods are necessary to prevent the primary fire damage from becoming rapidly compounded and exacerbated by water. A company that specializes in both types of damage should pursue these three measures to mitigate damage.

1. Remove Water
The water used to put out a fire starts as clean, treated Category One water. Exposure to ash, soot, and smoke quickly degrades this water to Category Three flood water. A mitigation service will start by pumping out the water used for fire suppression.

2. Replace Materials

When no standing water remains, restoration experts can determine which building materials are capable of being cleaned or repaired and which need to be replaced. They will have to assess materials damaged by fire, water, or a combination of these two factors. This process will take longer than restoring either type of damage alone, as water can rapidly intensify the staining that results from fire damage.

3. Prevent Damage

In addition to concerns about structural integrity and air quality, water damage also introduces the risk of mold growth. A service specializing in both types of damage can take measures to ensure that no rebuilding occurs until the location is clean and completely dry, which can lower the likelihood that mold will develop.

If your home has been exposed to damage from both fire and water, rely on skilled restoration professionals with the experience and equipment to address all of the factors involved. Act quickly to notify your insurance provider and contact a water and fire damage restoration service in Maryville, TN.

What To Do Until Help Arrives

10/7/2018 (Permalink)

House Fire

A fire can leave behind soot, smoke damage and a host of other problems.
Ceilings, walls, woodwork, carpeting, and floors will often need a thorough
professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until your local SERVPRO® of Maryville/Alcoa arrive. The following tips may help reduce damage and increase chances of a successful restoration.

DO:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
    Place dry, colorfast towels or old linens on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from chrome kitchen/bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.DON'T:
  • Don’t attempt to wash any walls or painted surfaces without first contacting your SERVPRO® of Maryville/Alcoa

DON'T

  • Don’t attempt to shampoo carpet or upholstered furniture without first consulting your SERVPRO® of Cedar Bluff.
  • Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.
  • Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.
  • If the ceiling is wet, do not turn on ceiling fans. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Don’t send garments to the dry cleaner. Improper cleaning may set
    in smoke odor.

SEPTEMBER IS NATIONAL PREPAREDNESS MONTH PREPARE NOW

9/10/2018 (Permalink)

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types and leading efforts to encourage the community as a whole to become more prepared. “Disasters happen” and not only devastate individuals and neighborhoods but entire communities. Learn how to be prepared.

Make and Practice Your Plan
Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with your family before, during and after an incident? Do you have an emergency supply kit?

Make sure your family is informed and practiced in your emergency plan. Be sure to sign up for alerts and warnings for your area, and download other necessary apps to stay informed, such as the FEMA app.

Learn Life Saving Skills
Do you or someone in your family know CPR? Could you turn off your natural gas if necessary? Do you know how to take cover in an earthquake? Knowing these life-saving skills could mean life or death in an emergency situation for you, your family or your neighbors.

Check your Insurance Coverage
Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage.

Save for an Emergency
Are you prepared financially in case of a disaster? Does your family have an emergency fund for unexpected expenses after a flood or fire? Check out FEMA’s Emergency Financial First Aid Kit for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on fema.gov for the free PDF. Whether its flood, wildfire or extreme winter weather, we must work together as a team to help ensure our families, businesses, places of worship and neighborhoods are prepared. Contact your local SERVPRO® of Maryville and Alcoa to find out how they can help make it “Like it never even happened” if disaster strikes in your life.

National Day of Service and Remembrance SEPTEMBER 11, 2018

9/10/2018 (Permalink)

9/11

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, National Day of Service and Remembrance was established in 2009 as a day of reflection. Led by the Corporation for National and Community Service, this is a day to come together as Americans did following the events of 9/11 to help neighbors in need and to honor veterans and First Responders in your community.

On this day and every day, SERVPRO® salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the First Responders who keep our communities safe in trying times.

Give back and make a difference in your community this year. To find a volunteer opportunity near you, or to register your National Day of Service and Remembrance event, visit nationalservice.gov/911day

Leave the Hassle of Board-Ups to the Professionals

8/20/2018 (Permalink)

Preparing for storm damage

Whether after a fire, storm, or other structural disasters, boarding up damaged property is a burden that no one should ever have to go through—especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even
worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Your SERVPRO® Franchise Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

Destroy Odors with DEODORIZATION

7/9/2018 (Permalink)

Even a small fire can cause odors for years to come if the affected
areas are not properly cleaned and deodorized. Fire, smoke and soot
damage in your home or business can create unpleasant and potentially
permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning, and Restoration (IICRC), SERVPRO® Of Maryville and Alcoa provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® Of Maryville and Alcoa do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. If you or a customer suffer a fire damage or some other accident and require deodorization services, contact SERVPRO® Of Maryville and Alcoa. Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”

Build an Emergency Kit

7/8/2018 (Permalink)

Emergency Kit

Be prepared at your home or business with an Emergency Kit. Ready.gov suggest you have enough supplies to last for at least three days. Below are some suggested items to include in your kit.

-3-day supply of non-perishable foods
- Water (one + gallon per person day)
- First-aid kit
- Prescription medication
-Sleeping bag or blankets
- Fire extinguisher
-Hygiene products
-Flashlights
-Extra batteries
-Cell phone charger
-Matches in a waterproof container
-Wrench or pliers to turn off utilities.
-Whistle to signal for help
-Pet supplies
-Infant formula and diapers
-Important documents such as insurance policies, IDs, and bank records in a plastic container.

SERVPRO of Blount County is here to help. Our highly trained employees know how to restore your home or business. Give us a call at 865-982-2332. 

Be Prepared This Summer

6/25/2018 (Permalink)

Each year, families and friends across the country enjoy the summer months with barbecues, camping trips, or by cooling off in a pool or lake. To enjoy these occasions, it is important to keep safety top of the mind to ensure you have fun in the sun.

According to a recent study by U.S. Consumer Product Safety Commission, nearly 11,900 Americans were injured by fireworks in 2015., with the majority happening in the month surrounding the Fourth of July. Another 8,700 are injured by charcoal/wood-burning and propane grill fires. A grill should always be supervised when in use. Keep children and pets a safe distance from the grilling area to prevent accidental burns or tipping of the grill.

Grills also cause an average of 8,9000 home structure or outdoor fires. "These fires caused an annual average of 50 civilian injuries and $2 million in direct property damage," according to the National Fire Protection Association (NFPA).

If you enjoy lounging by the pool or going for a boat ride to cool off from the summer sun, make sure you exercise caution, especially when children are present. Only swim in approved areas and supervise children at all times when near water.

The summer season should be time to make memories and enjoy the great outdoors. Don't become a statistic. Take precautions to prevent these events from putting a damper on your summer months!

Celebrate Summer Safety

6/25/2018 (Permalink)

Campfire

Summer is a time to enjoy the great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association, to keep you and your family safe all summer long.

-When using a charcoal grill, only use starter fluids designed for barbecue grills: do not add fluid after coals have been lit. When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hose will easily and safely reveal any leaks. When camping always use a flame-retardant tent and set up camp far away from the campfire.

-Always build campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.

-Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling freshen a campfire.

You can be ruined or you can be read

6/25/2018 (Permalink)

Technology can now be a vital tool in preparing for emergencies or disasters, as well as during or after to stay informed of the situation and in communication with others. From common technology you already use day-to-day basis to taking a few extra steps to prepare, the following will help you be ready in the event of a disaster.

Store Information Online
There are many places to store important information securely online. Services like Google Drive and Dropbox offer a free way to store different types of files, from a Word document to images of important documents. Ready.gov suggest saving an electronic version of insurance policies, identification documents, medical records and information about your pets, if necessary.

Follow The News
Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert first responders if rescue is needed through Twitter.

Mark Yourself Safe
The American Red Cross offers a Safe & Well check-in site to list yourself as asafe or find family and firends in situations. where communication is difficult to estabish.

Facebook also has a feature called Safety CHeck that is activated after natural disasters or crisis. You will receive a notification from Facebook if you're located in an affected area at that time.

Get In Touch
Make sure your contact information is up-to-date in your phone and email for communication with your family, friends, business contacts and others whom you may need to get in contact with before, during, or after a disaster.

Charge Up
Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.

Get an Emergency READY Profile.

SERVPRO is proud to offer Emergency READY Profiles for free and ready.SERVPRO.com to help prepare you, your property, or your business for an emergency.

By developing a SERVPRO Emergency READY Profile for your property or business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your property or business.

Put help in the palm of your hand with the Ready Plan App. Get in touch with SERVPRO of Maryville and Alcoa today for more information on developing and ERP for your property or business.

What to do when mold strikes

6/11/2018 (Permalink)

Mold Damage Maryville

When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO® of Blount County  has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Call the Team in Green

The mold cleanup and restoration process begins when you call SERVPRO® of Blount County. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment
Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment
Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the
cleanup process.

Air Filtration
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Contents and Belongings
SERVPRO® of Blount County  will clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.

Restoration
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home.

SERVPRO® of Blount County  understands mold and mold growth and have the training and equipment to remediate mold in your home.

Faster To Any Disaster

5/28/2018 (Permalink)

SERVPRO can fix it!

There is no disaster that hits home quite like a disaster to your property, home or business. When you have suffered a fire and water or mold damage, you don't have time to waste searching for a company to fix your property. When disaster strikes, depend on SERVPRO of Maryville and Alcoa to fix it.

Whether the job is big or small, SERVPRO of Maryville and Alcoa will be there to help make it "Like it never even happened." so you can get back to your home or business and on with your life.

SERVPRO of Maryville and Alcoa  has experts who deal with mold mitigation and remediation process and what may take place if you are dealing with mold loss. As well as expertise in biohazard, crime scene, and vandalism cleanup. Whatever it maybe you can count on SERVPRO of Maryville and Alcoa .

Storm Season Is Here

5/23/2018 (Permalink)

Storm Damage

It may seem early but storm season is currently underway. The season begins June 1 and runs through November 30. The Eastern Pacific storm season began in mid-May and also ends November 30.

Storms can be life-threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas. many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home and business. For more information and preparation tips, visit the Ready campaign website www.ready.gov

Hoarding: A Serious Situation

5/16/2018 (Permalink)

Hoarding

According to The Mayo Clinic,“Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distresses at the thought of getting rid of the items. Excessive accumulation of

items, regardless of actual value, occurs.”

Many people with hoarding disorder do not find their habits to be a problem. Hoarded items are often things others would throw away or look
at as junk or garbage such as old newspapers, junk mail or packaging.
Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and
crowded. Bugs, fleas, rats and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard. SERVPRO® of Maryville and Alcoa encounter hoarding situations in several different ways. Often, SERVPRO® of Maryville and Alcoa is called for a fire or water loss and find the hoarding situation when they arrive on-site. A

SERVPRO® of Maryville and Alcoa Professional will communicate with the insurance company regarding their contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by the SERVPRO® of Maryville and Alcoa, or relocated to a storage facility so work on the fire or water loss can begin. Another way SERVPRO® of Maryville and Alcoa encounter hoarding jobs is through calls from landlords, caseworkers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will
come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® of Maryville and Alcoa Professionals are here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties, or with your insureds, call SERVPRO® of Maryville and Alcoa today

The Importance of Cleaning Dryer Vents

5/14/2018 (Permalink)

Clean Your Dryer Vents

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even cause injury or death. To reduce the risk of these fires happening in your home, SERVPRO® of Maryville and Alcoa can help clean dryer vents and ducts that may have lint buildup. Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load and making sure the outdoor vent flap will open and is not
restricted by snow, a bird’s nest, or other potential obstacles.
Our certified professionals can come out for a free estimate. For more information on cleaning dryer vents, contact
SERVPRO® of Maryville and Alcoa.

Improve Your Air Quality

5/2/2018 (Permalink)

HVAC Cleaning

The ventilation system is often the biggest culprit in poor indoor air quality, but you can help change that! Inspecting the ductwork in your home should be a high priority. In most cases, the HVAC the system has been operating for some time without much attention. Dirty ducts
can circulate odors, contaminants such
as mold, and irritating dust throughout
your home.

A routine part of SERVPRO® of Blount County's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money.

Duct cleaning may not always be necessary.
SERVPRO® of Blount County 
will inspect your HVAC system and
ductwork and make recommendations
about the best way to address any indoor
air quality concerns. This inspection can
help save you money and provide peace
of mind on the health of your HVAC
system and ductwork.

In some circumstances, such as
after a fire, smoke, or suspected mold
growth, duct cleaning becomes an
essential part of the cleanup process.
In these cases, SERVPRO®
of Blount County can often restore
the HVAC system and ductwork to pre-damage
condition.

If you have a fuel-burning
furnace, stove, or fireplace, the U.S.
Environmental Protection Agency
(EPA) recommends they be inspected
for proper functioning and be serviced
before each heating season to protect
against carbon monoxide poisoning.
The SERVPRO® of Blount County Duct Cleaning

The system is proven and cost-efficient.
Unlike the majority of duct cleaning
services, SERVPRO® of Blount County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep,
removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically
adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfers the debris from the
ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the
airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning or to schedule an appointment, contact your local SERVPRO® of Blount County.

Busted Pipe In Maryville Home

4/17/2018 (Permalink)

Water Damage Maryville

Water damage can happen at any time. Most of the time it is when you least expect it. Mr. Summner experienced this when he was away on vacation. A pipe burst in his ceiling, but it was not until two weeks later that a neighbor noticed the damage. The pipe had been leaking from an 18-foot ceiling. His first call was to SERVPRO of Maryville/Alcoa. Our highly trained professionals came out immediately to asses the damage. Since the pipe had been leaking for an extended period of time there was a lot of damage. 50% of the entire ceiling had to be torn out and replaced. All of the hardwood floors in the house had to be removed. The subfloor was either dried or removed. We were able to replace the flooring. All in all, over 5000 square feet of the house was damaged. Mr. Summner was extremely pleased with how quickly and professionally our team was.

Severe Weather Safety

4/4/2018 (Permalink)

Severe Weather

Severe weather can happen any time, anywhere. Each year, Americans cope with an average of the following intense storms.

- 10,000 severe thunderstorms
-5,000 floods or flash floods
-1,300 tornadoes
-2 landfalling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 650 deaths per year and nearly $15 billion in damage. Knowing your risk severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family. Check the weather forecast regularly, obtain an NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook and Twitter Your preparedness story will inspire others to do the same.

Water Damage Maryville

3/21/2018 (Permalink)

Water Damage Maryville

There are many homes in the Maryville area that suffer from water damage. The first 24 hours following a water loss is the most important in
preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® Of Maryville/Alcoa will be on-site to help ensure a water damage is handled by completing the following steps.

INSPECTION

SERVPRO® Of Maryville/Alcoa will inspect affected areas to determine the extent of water damage
and will review the inspection with you to answer any questions before beginning any work.

EMERGENCY SERVICES

SERVPRO® Of Maryville/Alcoa will take steps to help protect your home or business, as well as personal
belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed
emergency services to you step-by-step.

MONITORING

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO® Of Maryville/Alcoa will monitor the drying process. The updates will be consistently communicated to you.

RESTORATION SERVICES

SERVPRO®Maryville/Alcoa will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the job site will be conducted with you to help ensure the property was returned to preloss condition.

EMERGENCY WATER DAMAGE TIPS

Shut off the water source if possible or contact a qualified party to stop the water source. Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock. Remove as much excess water as
possible by mopping and blotting. Place aluminum foil or wood blocks of furniture legs and wet carpeting. Move any paintings, art objects,
computers, documents, and other sensitive valuables to a dry place. Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always
avoid electrical shock hazards. Don’t use your household vacuum cleaner to remove water; this
could cause electrical shock or damage to the vacuum cleaner.
Don’t turn on ceiling fixtures if the ceiling is wet or enters rooms where ceilings are sagging from retained water.

For more information on
recovering from water damage,
contact your local SERVPRO®
Maryville/Alcoa

Hurricane Harvey

9/26/2017 (Permalink)

Hurricane Harvey Storm Damage

When Hurricane Harvey left his wake of destruction in Texas the Emergency Response Team from SERVPRO of Maryville/Alcoa answered the call sending teams to Kingwood, Texas. Taking supplies and equipment our teams went down to help the residents, and were humbled by the generosity of a community that didn’t have any clue how they were going to recover financially, much less emotionally from the impact of the storm. Rescuees were evacuated by boats from their homes and neighborhoods, leaving everything behind, but the spirit of giving and resilience impacted the teams from Maryville.

The long standing relationship between SERVPRO and the insurance companies helped our teams make a big impact and quickly. The insurance adjusters were recommending people call SERVPRO because it was a name that they could trust. Our teams were able to start water mitigation quickly and come alongside homeowners and other countless volunteers to help these families begin to get some semblance of recovery started.

Imagine your home with six to eight feet of standing water with the rescue boat pulling up outside and telling you it was last call. Our team was humbled time and time again meeting over a hundred different families that had met that fate and yet met our team with smiles on their faces. Unanimously our team was impacted by Texas Strong, and have spoken so highly of these families since their return.

“We are humbled and we are changed by so many families and their generosity, not only with their resources, but their encouragement and their prayers”, said Nathan Lloyd, our Business Development Manager.

SERVPRO of Maryville and Alcoa, are professionals at serving you. That is why we are here, and that is what we do.

Smoke Alarms

9/22/2017 (Permalink)

SMOKE ALARMS

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury by half.

The National Fire Protection Association recommends smoke alarms be installed in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detector requirements are met.

Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees or clients to escape quickly and safely in an emergency situation.

Review the following tips regarding smoke detector installation and maintenance. For more on emergency preparedness, contact your local SERVPRO Franchise Professionals.

  • Install smoke alarms on every level of the home, including the basement.

  • Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from cooking appliance.

  • Test smoke alarms at least once a month using the test button.

  • Replace batteries in all smoke alarms at least once a year. If an alarm “chirps” the battery is low and should be replaced right away.

  • Replace all smoke alarms when they are 10 years old.

Prevent Fire Damage in the Winter Months in Maryville, TN

9/22/2017 (Permalink)

Fire Damage Maryville

Every winter we see an increase in the amount of residential house fires in Maryville, TN, resulting in fire damage. With the winter months come cold weather, and the need to add some extra heat. But along with the extra heat, there are added risks involved.

According to FEMA, the Federal Emergency Management Association and NFPA, the National Fire Prevention Association, half of all home fires caused by heating sources occur in the months of December, January, and February. Additionally, 1 in 6 home fires are a result of heating equipment, and 1 in 5 home fire deaths.

Extra precaution should be used to prevent fire damage and recognize the added risks.

  • Keep anything that can ignite and burn at least 3 feet from all heating sources. This includes gas fireplaces, wood burning fireplaces, space heaters, wood stoves, and radiators.
  • Never use portable generators inside a residence. The output of carbon monoxide and fumes can be a silent killer.
  • Install a carbon monoxide detector and inspect it at least once a month.
  • Have a professional inspect your chimney annually to make sure it's operating correctly, and cleaned as needed.
  • Never overload outlets with electrical heating sources. No more than one source should be plugged in to one outlet.
  • Keep fire extinguishers serviced and up to date.
  • If your pipes freeze and burst, be aware of electrical hazards with flooding water.
  • Always discard used and cooled ashes properly, a minimum of 10 feet away from houses or any building, using a metal container.

To learn more about SERVPRO of Maryville/Alcoa and fire damage services, visit here. For more tips on preventing winter fires and education, visit www.usfa.fema.gov/winter and www.nfpa.org/winter

Disaster Response - Plan for it with the SERVPRO ERP

9/22/2017 (Permalink)

SERVPRO can help!

Disaster strikes. But never when you expect it to. Be smart and plan ahead for water or fire damage.

SERVPRO of West Knoxville/Concord is proud to offer the Emergency Ready Plan (ERP), a great tool in preparing your commercial business for the worst-case scenario. The ERP works as a data collection source, storing all your important and vital information in one place: at your fingertips.

Never be lost or without key account, contact, and utility information again. The ERP app works seamlessly on computers, smartphones, and tablets. And since it's cloud based, all platforms are constantly synced together.

SERVPRO representatives will implement this service free of charge at your place of business. We will help you gather all information you may need in the event of an emergency, have all company contacts on file, and include pictures and locations of all shutoffs for utilities.

Water and fire damage can wreak havoc, but SERVPRO and the ERP app help you get back into business quicker, safer, and with less worry of losing vital information. Call today for a live demonstration over a computer, or live in person at your facility. 865-690-9658

Learn more about commercial services and disaster recovery here. 

Be Flood Smart

9/22/2017 (Permalink)

BE FLOOD SMART

Floods are one the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along with city streets, in the mountains, near a river or even in the desert- there is always the potential for flood damage. Floodsmart.gov reports, in the last 5 years, all 50 states have experienced floods or flash floods. Just because you haven’t experienced a flood in the past, does not mean you will not in the future. In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas. On average, floods cost 3.5 billion in annual losses in the United States

According to the American Red Cross, floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips

Stay away from floodwaters. If you come upon a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off your feet.

If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business contact your local SERVPRO Franchise Professionals. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO System is prepared to handle any sized disaster. When fire and water take control of your life, your local SERVPRO Franchise Professional will help you take it back.

How to prevent Electronics from causing extreme water damage

9/22/2017 (Permalink)

Water Damage Maryville

Water damage can occur for many different reasons. Sometimes, it happens as the result of a flood due to heavy rains. Other times, it may be due to an inside flood, such as when a pipe or a water heater bursts. Whatever the case may be, if you are dealing with water damage or water-damaged electronics, appliances, or other devices, you need to proceed with extreme caution. The best thing you can do, after water damage has occurred, is to call on Nashville professionals who are familiar with dealing with such damage, such as our skilled pros at SERVPRO of Maryville/Alcoa. In the meantime, make sure you practice some good safety tips with the water damaged devices.

First things first, before you start thinking about possible water damage restoration, you need to make sure that you are not in immediate danger and that the devices that you own are not going to cause a fire or another serious incident.

After water damage has occurred, check your home to see if you have any damaged devices plugged in. If you find that you do, shut off the electricity at the breaker level. This will keep damaged devices from being able to start a fire. You should not touch, go near, or inspect any devices that are plugged in until you are certain that the electricity is off. Following this important tip will help you to avoid electric shock.

Believe it or not, it is not only plugged in water damaged electronics that pose a risk. Any device that contains a battery can also pose a serious risk. Thus, it's best to let our pros at SERVPRO of Maryville/Alcoa handle any such devices if you think they may have been damaged. At the very least, before touching any battery operated device, ensure that it is not giving off heat or smoke, bulging, melting, or making strange sounds. All these types of things are major warning signs that something serious and potentially dangerous is wrong with the battery!


As you can see, you're not always in the clear once the water subsides! To keep safe, contact the experts at SERVPRO of Maryville/Alcoa before you do anything. At the very least, follow these simple tips to keep yourself and your loved ones safe.

BLOUNT COUNTY'S FASTEST CLEANUP TEAM

9/22/2017 (Permalink)

BLOUNT COUNTY'S FASTEST CLEANUP TEAM

There is no such thing as a small disaster-especially when the water you do not see contains bacteria or can cause mold, rot and other unforeseen damage. Water damage can affect the value of your property. Before you try to clean and dry it up yourself, consider how the damage can affect your property.

SERVPRO of MARYVILLE/ALCOA knows how disruptive water damage can be for your home and business. We at SERVPRO of West Knoxville/Concord are trained and equipped to manage the drying process of any size water loss. By utilizing the proper equipment and moisture measuring devices, your home or business will be quickly and thoroughly dried helping to prevent secondary water damage. With rapid response time and a full line of water cleanup and restoration services, SERVPRO of MARYVILLE/ALCOA can help you regain control quickly, ensuring your facility and its contents are properly dried, deodorized and protected.

Before you risk further damaging the value of your facility by attempting to clean up the mess yourself, call your local SERVPRO of MARYVILLE/ALCOA the water damage cleanup and restoration professionals.

Leave the Hassle of Board-Ups to the Professionals In Maryville, TN

9/22/2017 (Permalink)

Storm Damage

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through- especially if it is your property that has been damaged. SERVPRO of Maryville/Alcoa has handled many storm and fire damage and knows the correct way to board and prepare your home.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself. 

Your SERVPRO of Maryville/Alcoa Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it "Like it never even happened." 

Storm Damage Cleanup in Alcoa, TN

9/22/2017 (Permalink)

Storm Damage Cleanup

DID YOU KNOW?

SERVPRO of Maryville/Alcoa has been cleaning water damages in the local Alcoa, TN market for over 38 years. From toilet overflows, pipe bursts, dishwasher leaks, basement floods, and much more, SERVPRO of Maryville/Alcoa has been providing Alcoa with quality cleanup and restoration work 24 hours a day, 365 days a year. That's over 332,880 hours of being on call to help our clientele!

SERVPRO understands that even the smallest of water problems can be a major catastrophe for the average homeowner. Whether it be damaged property, mold growth, health concerns or other problems, SERVPRO has all the right tools to make it "Like It Never Even Happened®."

With over 190 years of combined experience with our technicians, SERVPRO will promptly arrive at your business or residence, assess the damage, provide a solution, and begin work to ensure that secondary damages do not occur. From extracting water, dehumidification, decontamination, mold remediation, full repairs and construction, SERVPRO is here to help day or night.

With free estimates and consultations in Alcoa, insurance billing availability, we're standing by to be of assistance to anyone in need. Find out more about all of our services here.

Be Storm Smart

9/22/2017 (Permalink)

Be Storm Smart

Severe weather can happen anytime, anywhere. Each year, Americans cope with an average of these following intense storms.

10,000 severe thunderstorms

5,000 floods or flash floods

1,000 tornadoes

2 land falling deadly hurricanes

Approximately 98 percent of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage. Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Put together or purchase an emergency kit. Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-works and family and friends on Facebook or Twitter. Your preparedness story will inspire others to do the same.

Build An Emergency Supply Kit

Water (one gallon per person per day)

Food (non-perishable 3-day supply)

Manual can opener

Battery operated radio, preferably a NOAA Weather Radio

Flashlight and extra batteries

First aid kit

Whistle to signal for help

Clothing

Dust masks or bandanas

Plastic sheeting, garbage bags, and duct tape

Wrench or pliers to turn off utilities

Hygiene items

Important documents; copies of insurance policies, identification, and bank account information

Cash

Fire extinguisher

Matches in a waterproof contain

Biohazard, Crime Scene and Vandalism Clean Up

9/22/2017 (Permalink)

Bio Hazard

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurances companies, SERVPRO of Maryville/Alcoa also offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners 

Exposer to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substance can contribute to unhealthy and even dangerous environments. 

SERVPRO of Maryville/Alcoa Professionals are trained to safely and effectively remove biohazards substances and prepare waste for proper disposal according to OSHA, EPA, and state local health regulations. 

Equipped with the necessary safety equipment and cleaning products, SERVPRO of Maryville/Alcoa Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO of Maryville/Alcoa can help with the following issues:

  • Blood borne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson 
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation 

State and local regulations vary. Contact SERVPRO of Maryville/Alcoa today for 24-hour  Emergency Service. 

Prevent Frozen Pipes from Causing Water Damage

9/22/2017 (Permalink)

Frozen Pipes

Frozen pipes are a leading cause of water damage in the colder months of the year. Why?

Water has the unfortunate property in that as it freezes, it expands. This can affect all types of water lines, whether metal, plastic, or PVC. Simply, all pipes are subject to bursting given the right amount of pressure. As the water freezes, it can expand the pipe, eventually, cause a hairline crack or a complete break. At that point the portion unfrozen will then provide a continual stream of water until shut off, causing water damage throughout the property.

How can I prevent my pipes from freezing or bursting?

If possible, make sure that all pipes and supply lines on exterior walls are insulated. Exterior walls will be much colder than interior walls given their location. Additionally, all water lines in basements and crawlspaces need to be insulted as they will be subjected to very cold temperatures. Simple foam insulation wrap can help prevent your pipes from freezing.
Make sure all outdoor hoses are removed from exterior hose bibs.
Always keep your heating unit on and operational, even when away on vacation. If leaving for an extended period of time, set your thermostat to no colder than 55 degrees to ensure that your home has enough heat to properly keep interior pipes from freezing.
Keep garage doors closed if you have water supply lines located in that area. In extreme cases of sever cold for extended periods of time, ensure that exposed pipes are insulated. Space heaters (placed away from anything flammable) can provide heat and warmth to combat cold environments in garage areas.
If you notice very low water pressure from water supply areas, a frozen pipe could be the cause. Immediate action should be taken to identify the problem.
What should I do if my pipes are already frozen?

Turn on all the faucets with warm water, not hot, to a slow drip. This will help in supplying warmer water to the area without causing an abrupt temperature change. It will also help you in determining the location of the freeze.
Apply exterior heat to the frozen section of pipe. This can be done with a hair dryer, electric heating pad, space heater, towels soaked in warm water wrapped around the pipe. NEVER use open flame devices as this can be a major fire hazard.
Keep continual heat on the area until water flow is restored to normal.
Once restored, try to determine why the area froze. It may be as simple as adding insulation, sleeve wraps, UL listed heat tape, or other forms of insulation.
If you cannot locate, find, or properly thaw your pipes, call a professional plumber to assist.
What if my pipes burst and caused damage?

If your pipes have busted, cracked, or began leaking, immediate action should be taken to ensure that water damage can be minimized to your property. Soak up as much water as possible with towels or extract with a shop vac. It's often necessary to have professionals like SERVPRO come in and completely mitigate the water. Home drying efforts can help reduce damages, but will not get rid of all moisture and humidity. It's important to ensure that your property is completely dry and dehumidified to prevent secondary damage from ruining your home, flooring, furnishings, or building materials. Call SERVPRO today if you've had water damage from a pipe leak, and we'll work with you and/or your insurance company to make sure that your home is restored correctly!

Get more water damage tips here.

Moisture In Walls Can Lead To Mold Damage In Maryville

8/8/2017 (Permalink)

Mold Damage Maryville

Even small water damages have the potential to cause serious structural and indoor air quality issues over time. The key to avoiding costly problems in the future is to handle every water damage as a threat to your property. SERVPRO of Maryville and Alcoa has the equipment and training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology, and equipment must be counted on to perform. SERVPRO of Maryville and Alcoa will answer your call with rapid action and a full arsenal of drying equipment. Here are a few of the tools used by SERVPRO of Maryville and Alcoa 
Moisture Sensors are used to detect moisture in carpets, baseboards, and walls
Moisture meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate tester provides accurate readings, allowing SERVPRO of Maryville and Alcoa to monitor the drying process.
Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO of Maryville and Alcoa can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized. 
Ultra-Low-Volume Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. 
This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.
Thermal Foggers dispense solvent-based products by creating a dense fog. The go consists of tiny particles of deodorant solution that attached to and neutralize odor-causing particles.

Ice Dams in Maryville, TN Causing Water Damage

8/8/2017 (Permalink)

Ice Damage

SO JUST WHAT IS AN ICE DAM?

In the latest round of winter storms in Maryville TN, ice dams are forming on roofs all throughout the region, resulting in some substantial water damages. Which begs the question, just what exactly is an ice dam?

Simply put, an ice dam occurs when a ridge of ice forms at the edge of a roof, preventing any melting snow from draining as it should, in to the gutter or off of the roof. Water backs up behind the ice dam and can leak into the home, possibly damaging walls, ceilings, insulation, and other interior building materials. (See a diagram of a typical ice dam to the right.)

What are the causes of ice dams? In most cases, once the roof is covered with snow and ice, it's the result of heat and warm air released into the attic or roof space. Once enough heat and warm air builds up, it can begin melting the bottom layer of moisture on the roof. With no place to drain, water can find its way into the roof, backing up under the shingles.

Most importantly, it's critical to understand that while ice dams can cause water damage to your home, it's not advisable to ever get on a roof to try and "fix" the problem, as a wet, frozen roof is an extremely unsafe environment, even for the trained professional.

Once ice dams are present, there is little to be done that is not potentially harmful to the roof. Using tools to break the ice can result in holes in the roof and damage to shingles. There are professional companies that use steam to mitigate ice dams, but here in Maryville, TN, it's not a common enough occurrence to warrant companies here to have that expertise.

The best way to prevent ice dams is to ensure proper ventilation and insulation within your attic. SERVPRO of Maryville and Alcoa has the capability to mitigate and clean up water damages from the ice dam, but not remove the ice dam itself. It's best to let all the water stop infiltrating before cleaning, as there may be additional extraction and damages that occur. To find out more about our services and storm response, click here.

Avoiding Holiday Disasters

8/8/2017 (Permalink)

Christmas Tree on Fire

It's the holiday season again. Brightly lit decorations, elaborate meals, and large gatherings are all a part of holiday celebrations. Unfortunately, these annual traditions also cause an average of 230 homes fires each year, with an average of 4 deaths, 21 injuries, and $17.3 million in property damage.

There are about 3 times as many cooking related fires on Thanksgiving Day and almost twice as many on Christmas Day as there on no holidays.  Luckily, homeowners can help keep their homes and their families safe during the holiday season by understanding the dangers.

Holiday Cooking Fire Facts from SERVPRO

  • Thanksgiving Day has three times the average number of reported home structure fires involving cooking equipment. 
  • The two other peak days for cooking-related fires are Christmas Day and Christmas Eve.

Holiday Cooking Safety Tips from SERVPRO

  • Supervise items on the stovetop. Fifty-eight percent of kitchen fires involve ranges; homes with electric cooktops have a higher risk of fire than homes with gas cooktops.
  • Keep flammable items – potholders, packaging, wrapping, wooden utensils, loose clothing – away from the stovetop.
  • Don’t let the lack of sleep or alcohol consumption affect your ability to concentrate on preparing the meal.

Holiday Decorating Fire Facts from SERVPRO

  • Half of all holiday decoration fires start because the decoration is too close to a heat source.
  • On average, 32 candle fires are reported each day. December is the peak month for candle fires.

Holiday Decorating Safety Tips from SERVPRO

  • Keep all decorations away from heat sources like radiators, portable heaters, and fireplaces.
  • Use flameless candles.
  • If you do use traditional candles, burn them in sturdy candleholders, well away from drapes and other flammable materials. Never leave them unattended and never allow them to burn down to less than one inch in length. 

Christmas Tree Fire Facts from SERVPRO

  • 50% of live tree fires occur between December 22 and January 5.
  • 31% of tree fires are caused by electrical problems.
  • 14% involve decorative lights.

Christmas Tree Safety Tips from SERVPRO

  • Keep live trees well watered to reduce the chance of a fire.
  • Check wiring on lights for breaks and wear, replace worn strings and don’t exceed manufacturer guidelines for connecting multiple strands of lights.
  • Don't leave tree lights plugged in when you are away from home or asleep.

Mold Damage Removal Maryville, TN

6/22/2017 (Permalink)

Mold Damage in a Mayville Home

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business in Maryville. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Blount County professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a 'typical mold removal process.

Call SERVPRO of Blount County

The mold cleanup and restoration process begin when you call SERVPRO of Blount County. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection & Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view. 

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. 

Removing Mold & Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the type of surfaces on which mold appears. Anti fungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth. 

Cleaning Contents & Belongings

SERVPRO of Blount County clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment. 

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas. 

SERVPRO of Blount County understands mold and mold growth and have the training and equipment to remediate mold in your home or business.

Frozen Pipes In Alcoa, TN

6/22/2017 (Permalink)

Frozen Pipes

Frozen pipes are a leading cause of water damage in the colder months of the year. Why?

Water has the unfortunate property in that as it freezes, it expands. This can affect all types of water lines, whether metal, plastic, or PVC. Simply, all pipes are subject to bursting given the right amount of pressure. As the water freezes, it can expand the pipe, eventually, cause a hairline crack or a complete break. At that point the portion unfrozen will then provide a continual stream of water until shut off, causing water damage throughout the property.

How can I prevent my pipes from freezing or bursting?

If possible, make sure that all pipes and supply lines on exterior walls are insulated. Exterior walls will be much colder than interior walls given their location. Additionally, all water lines in basements and crawl spaces need to be insulated as they will be subjected to very cold temperatures. Simple foam insulation wrap can help prevent your pipes from freezing.
Make sure all outdoor hoses are removed from exterior hose bibs.
Always keep your heating unit on and operational, even when away on vacation. If leaving for an extended period of time, set your thermostat to no colder than 55 degrees to ensure that your home has enough heat to properly keep interior pipes from freezing.
Keep garage doors closed if you have water supply lines located in that area. In extreme cases of cold for extended periods of time, ensure that exposed pipes are insulated. Space heaters (placed away from anything flammable) can provide heat and warmth to combat cold environments in garage areas.
If you notice very low water pressure from water supply areas, a frozen pipe could be the cause. Immediate action should be taken to identify the problem.
What should I do if my pipes are already frozen?

Turn on all the faucets with warm water, not hot, to a slow drip. This will help in supplying warmer water to the area without causing an abrupt temperature change. It will also help you in determining the location of the freeze.
Apply exterior heat to the frozen section of pipe. This can be done with a hair dryer, electric heating pad, space heater, towels soaked in warm water wrapped around the pipe. NEVER use open flame devices as this can be a major fire hazard.
Keep the continual heat on the area until water flow is restored to normal.
Once restored, try to determine why the area froze. It may be as simple as adding insulation, sleeve wraps, UL listed heat tape, or another form of insulation.
If you cannot locate, find, or properly thaw your pipes, call a professional plumber to assist.
What if my pipes burst and caused damage?

If your pipes have busted, cracked, or began leaking, immediate action should be taken to ensure that water damage can be minimalized to your property. Soak up as much water as possible with towels or extract with a shop vac. It's often necessary to have professionals like SERVPRO come in and completely mitigate the water. Home drying efforts can help reduce damages, but will not get rid of all moisture and humidity. It's important to ensure that your property is completely dry and dehumidified to prevent secondary damage from ruining your home, flooring, furnishings, or building materials. Call SERVPRO today if you've had water damage from a pipe leak, and we'll work with you and/or your insurance company to make sure that your home is restored correctly!

Managing Mold

6/22/2017 (Permalink)

Mold Damage in Alcoa Home

Managing Mold

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water lines. Mold can cause health effects and can also cause significant damage to your property.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Inspection and Mold Damage Assessment

Your property will be carefully inspected for signs of mold using various technologies to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold, like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO technicians utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and deposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongs

SERVPRO of Blount County Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorization using fogging equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Exploring the Science of Drying in Maryville

6/22/2017 (Permalink)

Drying Water Damage in Maryville, TN

Exploring the Science of Drying

Did you know, there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and places a fan or two around the damage is.

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air on the surface of the material but only if the air is, indeed dryer. The only problem is, nature takes too long and secondary damages may occur while the building is drying out.

SERVPRO of Blount County has been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more. SERVPRO of Blount County also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

SERVPRO of Blount County is proud to utilize a newly developed tool SERVPRO DryBook.

The SERVPRO DryBook is a proprietary tool allowing us to capture and track the steps of restoration project according to industry best practices and standards. This ensures your restoration is done properly and efficiently. It also improves results and restores your property at a faster rate, getting you backing your home sooner.

The Silent Killer

6/22/2017 (Permalink)

Smoke Detector

The Silent Killer

Carbon monoxide, considered “the silent killer,” is a gas you cannot see, taste, or smell. It can be created when fuels, such as kerosene, gasoline, coal, natural gas, propane, methane, or wood do not burn properly. According to U.S. Fire Administration, around 150 people die every year from accidental carbon monoxide (CO) poisoning. Often times, it is the result of faulty, improperly used or vented consumer products like furnaces, ranges, water heaters, room heaters, and engine-powered equipment, such as portable generators. However, there are precautions you can take to help protect yourself, your family and your employees from deadly CO fumes.

Reduce the chance of CO exposure in your workplace by performing regular maintenance on equipment and appliances that can produce CO. Consider switching from gasoline-powered equipment to equipment powered by electricity or batteries. Prohibit the use of gasoline-powered engines or tools in poorly ventilated areas.

To protect your home, install carbon monoxide detectors on every level of the home, including outside of all bedrooms. Consider having all fuel-burning heating equipment and chimneys serviced annually by a professional. Use portable generators only in well-ventilated areas away from doors, windows, vents and other openings to prevent fumes from entering the home.

Avoid Holiday Hazards

6/22/2017 (Permalink)

Fire Damage In A Oak Ridge Home

Avoid Holiday Hazards

Candles, pretty lights and decorations are just a few of the items that add to the charm and cheer of the holiday season however, if they are not used carefully your holidays may go from festive to frightening very quickly.

Review the following simple safety tips, provided by the National Fire Protection Association to greatly reduce the fire risk in your home or business this holiday season.

  • Two out of five home decoration fires are started by candles. Keep candles at least 12 inches away from anything that is flammable

  • Use sturdy candleholders that are not likely to tip over and place candles on clear, uncluttered surfaces. Consider using flameless candles instead of real candles.

  • Make sure your tree and decorations are at least three feet away from heat sources like fireplaces, radiators, space heaters candles or heat vents.

  • Make sure you have the correct type of lights for your  home. Some lights are designed for only indoor or outdoor use, but not both.

  • Carefully inspect light strands before hanging them. Replace any string of lights with worn or broken cords or loose bulb connections. Connect no more than three strands of light sets.

  • Remember to turn off outside decorative lights and Christmas tree lights before leaving or going to bed.

  • Get rid of your tree after Christmas or when it is dry. Dried-out trees are a fire danger and should not be left in the home or garage, or placed outside against the home. Check with your local community to find a recycling program.

  • Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

Eliminate Heating Hazards This Winter

6/22/2017 (Permalink)

Fire Damage in Alcoa, TN

Eliminate Heating Hazards This Winter

The winter season is in full swing! The days are shorter and the temperatures are lower. No matter where you live, winter brings a change in the weather. In an effort to keep our homes and workplaces cozy, many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves. According to the Nation Fire Protection Association, heating equipment is responsible for an estimated $893 million in property damage annually. Heating is the second leading cause of residential fire damage, making it important to review ways to help reduce the risk of a heating-related fire.

  • Keep anything flammable at least three feet from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater. Have a three-foot “kid-free zone” around open fires and space heaters.

  • Remember to turn portable heaters off when leaving the room or going to bed.

  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.

  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.

  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

  • Have a qualified professional install stationary space heating equipment, water heaters or central heating equipment according to the local codes and manufacturer’s instructions.

  • Test smoke alarms monthly.

Flooding Can Happen In Maryville, TN

3/7/2017 (Permalink)

Flood Damage in Maryville Home

According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:

Flash Flooding
River Flooding
Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems
Burn Scars/Debris Flows (Caused by Wildfires)
Ice/Debris Jams
Snowmelt
Dry Wash (Caused by heavy rainfall in dry areas)
Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, flood cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO of Blount County can help. They can help you prepare ahead of time with an Emergency Ready Profile, or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

It's The Water You Don't See

1/3/2017 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every problem as a real threat to your property. SERVPRO of Blount County has the equipment, training, and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the water damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO of Blount County will answer your call with rapid action and a full arsenal of drying equipment.

- Moisture Sensors are used to detect moisture in carpets, baseboards, and walls

- Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO of Maryville Alcoa to monitor the drying process.

-Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO of Blount County professionals can calculate and create an environment most conducive to drying. When facing contaminated water loss, it is not only important to dry the structure but the structure must also be disinfected and often deodorized.

- Ultra-Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate, This device can also be sued to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

-Thermal Foggers dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to an neutralize odor-causing problems.

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